Where-is-my-order asked all day
Each answer takes minutes.
BoldBellowsAI chatbot for ecommerce stores drowning in where-is-my-order and which-size questions
AI chatbot for ecommerce that answers product, stock and order questions from your own data and hands the tricky cases to a person
Online shoppers mostly ask where an order is, whether something is in stock, how returns work and which size or product suits them, so a store chatbot reads the order system and the catalog and passes real problems to a person. BoldBellows loads your product catalog, your shipping and returns policies and the questions shoppers ask most, and notes what a person must always handle, before the bot answers its first shopper, answers product, stock, order and return questions from your own data, recommends items only from the catalog, looks up real orders and hands refunds and complaints to a person with the conversation, then builds the AI chatbot for ecommerce topic by topic: product questions are answered from the catalog with price, stock and variants, an ecommerce customer service bot looks up an order by number and email and reports its real tracking status, an AI shopping assistant recommends items only from what you sell, returns and shipping answers come from your written policies, abandoned-cart nudges can be added where you want them, and refunds, complaints and anything unclear go to your team with the full conversation. Custom AI chatbot for ecommerce can add AI product recommendation bot logic and an online store chatbot for several languages.
View Pricing
From $1,910, billed once.
- AI chatbot for ecommerce
- Answers from your store data
- Hand-off for refunds
Checks every Chatbot Team AI proposal passes
- Catalog-backed answersprice, stock and variants
- Real order lookupsstatus from your system
- Policies quotedreturns and shipping, word for word
- Humans for refundswith the whole conversation
- Plain-language notesOperators get notes written for operators, not developers
- Pay once, own itfrom $1,910, and the finished route belongs to you
01the where-is-my-order problem
Where is my order, asked four hundred times a month is a question your catalog and your carrier already answer
The support inbox is full of the same few questions: where is my parcel, is this in stock, what size should I order, how do returns work. Each takes a few minutes to answer by hand. Shoppers ask in the evening, when no one is there, and many do not wait. A pre-purchase question that goes unanswered is a sale lost. The last time someone built a chatbot, it recommended a product that was out of stock and promised a refund no one had approved, so it was switched off.
Evening questions unanswered
The shopper buys elsewhere.
Sizing questions at checkout
Doubt stops the sale.
The same store, answering at midnight
Before: duplicates found by hand
- Whatever Chatbot Team sends, AI Store Chatbot receives
- Support answers the same order and size questions by hand
- Shoppers who ask out of hours leave without buying
After: AI Store Chatbot matches Chatbot Team
- The shopper, the product or order and the answer ties the AI Store Chatbot shopper question to the Chatbot Team event
- The bot answers from the catalog, the policies and the order system
- Refunds and complaints go to people with the conversation attached
02how it works
How a shopper's question becomes an answer from your own data
Events are filtered, keyed, searched and then written, with a record at each stage.
- Receive, log, qualify. The event arrives from Chatbot Team, is logged with its identifiers, and is qualified or set aside.
- Understand, look up, answer. The bot understands the question, looks up the product or order, and answers from your data and policies.
- Recommend, hand over, learn. It recommends only from the catalog, hands refunds and complaints to your team, and lists the questions it missed.
What lies behind the Chatbot Team AI route's design
- Shoppers ask about orders and sizes. Most store chats are about where an order is, what is in stock, how returns work and what size to choose, and a good store bot answers those from live data and keeps real problems for people.
- A shop bot must know what it can't promise. Because a refund, a discount or a delivery date promised in chat may bind the shop, the bot is limited to facts it can read and hands the rest to a person.
- Handling timeouts. A timeout triggers a search of AI Store Chatbot by the shopper, the product or order and the answer, not another create.
03The moving parts
How the store bot answers: look up, answer and hand over
Direct makes the route safe to run. Managed makes it complete. Watchful makes it last.
DirectManagedWatchful
Source state reader Direct
Reads the current Chatbot Team state behind the event so stale or partial notices are not acted on.
Stable identity ledger Direct
Holds the prompt version, the structured answer and the outcome against the Chatbot Team object they concern.
Required-field check Direct
Stops an incomplete Chatbot Team record before it produces a half-filled shopper question in AI Store Chatbot.
Catalog answers Managed
Answers price, stock, variant and size questions from your catalog.
Order lookup Managed
Finds an order by number and email and reports its real status.
Policy answers Managed
Quotes your returns, shipping and warranty policies exactly.
Recommendations Watchful
Suggests products from what you sell, filtered by stock and need.
Support hand-off Watchful
Passes refunds, complaints and unclear cases to your team with the thread.
Ownership map Watchful
Shows who is responsible for each class of exception between Chatbot Team and AI Store Chatbot.
People who want AI order tracking chatbot usually ask about ecommerce FAQ chatbot and ai chatbot for e-commerce error handling too. Related searches include ecommerce conversational AI, custom ai chatbot for ecommerce, ecommerce customer service bot, ecommerce chatbot automation, ai chatbot for e-commerce implementation, shopping chatbot setup, product inquiry chatbot, AI chatbot for ecommerce service, AI shopping assistant, ai chatbot for e-commerce consultant, ai chatbot for e-commerce duplicate prevention, ai chatbot for e-commerce historical migration, AI product recommendation bot, online store chatbot, size and fit chatbot and AI chatbot for ecommerce.
04Who it's for
Who uses this: community managers, all needing to answer shoppers about products, stock, orders and returns at any hour, from your own store data, and pass the sticky cases to your team
A shopper's question is a buying signal, and the faster and more accurately it is answered, the likelier the sale.
Ecommerce manager
"Cut routine tickets."
The bot answers the repeats.
Support lead
"Focus on real problems."
Refunds reach you with context.
Store owner
"Sell while you sleep."
Shoppers get answers at night.
Marketing manager
"Reduce abandonment."
Doubts are answered at once.
Operations manager
"Reduce order questions."
Status is looked up for shoppers.
Merchandiser
"See what shoppers ask."
Missed questions are listed.
05Compare
Choose your route from Chatbot Team to AI Store Chatbot: a support inbox full of where-is-my-order and which-size questions, zap or a store assistant that reads the catalog and order system and hands over what it should not decide
Each can answer a question. Only one reads the catalog and the order system and knows what it must not promise.
| How shoppers get answers | Repeated order questions | Bots that overpromise | Our store-bot route |
|---|---|---|---|
| What starts the work | Word of mouth in the team | Every delivery attempt | YesAn event admitted by rule, not by default |
| How identity is decided | A manual lookup each time | A field anyone can edit | YesRepeated tickets and evening silence |
| What reaches AI Store Chatbot | Anything that fits the form | A single-step write | YesData-backed answers and careful hand-offs |
| After an uncertain result | Discovered at month end | Tries again without checking | YesHolds the case with evidence for an owner |
Old news arrives after new
Each event carries its own time, and the route applies it only if it is newer than what AI Store Chatbot already shows.
A shopper asks for a discount code in the chat
The bot does not invent codes, shares only the offers you have published, and passes the conversation to your team if the shopper asks for something outside them. With the shopper, the product or order and the answer the route can say whether the work is missing, done, off, or unclear, and it says so in the log. Matching and differing records are handled separately; only a missing one is created.
Choosing the shopper, the product or order and the answer is step one; the field map and the branches are built on top of it.
PricingBudget is driven by shopper questions, products and orders
Pricing for the store bot: platform and data
Direct starts at $1,910.
One setup fee · Range shown first · PDF handover included
View Pricing
Pricing
Build your Chatbot Team AI Store Chatbot price
Pick a package, answer three short questions about how Chatbot Team data should reach AI Store Chatbot, and your price and turnaround move as you choose.
06The process
Six steps from a crowded inbox to a store assistant
A short, repeatable process of six steps, ending in a launch review.
Load the store data
We connect your catalog and order system and list the questions shoppers ask most, with your policies.
Approve access
Access to your store is limited to the catalog and orders, the model is chosen with you and the keys are kept apart for each system.
Fix limits and handoff points
We record what the bot may answer, what it must never promise and the point where your team takes over, and you sign it off.
Test what goes wrong
Duplicate deliveries, slow events, blank fields and denied permissions are run in a test copy of AI Store Chatbot.
Launch with notes
Going live means starting from an agreed record, so nothing is missed or repeated, then handing over the notes.
Launch support
For a short period after launch we respond quickly to anything unexpected in the live route.
07Turnaround
Turnaround for the Chatbot Team to AI Store Chatbot route
The clock starts when store admin access and your written policies are in hand.
Direct
6 to 10 business days
Managed
10 to 16 business days
Watchful
16 to 24 business days
08Before we start
Before we begin: what we need
Permission to inspect the Chatbot Team fields we will map
Admin access to your store platform, your policies in writing and a list of common shopper questions
Test records in Chatbot Team for the acceptance runs
Names of the people who decide when a chatbot handoff is valid
Your rule for what to do when Chatbot Team and AI Store Chatbot disagree
A decision on whether history should be loaded or only new events
09Security and ownership
A route that borrows access, never rewrites your tools
Access to Chatbot Team is limited to the objects named in the brief, and the model never holds credentials of its own.
Reversible by design
Because nothing inside Chatbot Team or AI Store Chatbot is modified, switching the route off returns both tools to how they were.
Scoped, revocable access
Nothing runs with an administrator's full powers.
A purpose for every field
Each mapped field has a reason recorded beside it, so a later review can tell why it was sent.
Find first, write second
The route finds the shopper question through the shopper, the product or order and the answer before choosing between create, update and leave alone.
Minimal logging
Retention is short and the content is minimal.
Full handover
We hand across the map, the checks and the contact points for exceptions.
10In their words
What BoldBellows clients say
Verified reviews from operations and finance teams who trust BoldBellows to keep their data moving correctly.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
11FAQ
Store chatbots: what ecommerce teams ask
Clear replies to the concerns that come up in almost every conversation.
Why not connect Chatbot Team to a model myself?
To get shoppers who get answers while they are still deciding, a connector will do. To answer product and order questions instantly and keep people for the hard cases, you need a designed route. Each of those is covered, tested and handed over in writing.
Does it fit my store platform?
Shopify, WooCommerce, BigCommerce and similar platforms with an API; each is confirmed before you commit.
Can it look up real orders?
Yes. It asks for the order number and email and reads the status from your system.
Will it recommend products that are out of stock?
No. Recommendations are filtered by what is in the catalog and in stock.
Can it process refunds?
No. It collects the details and hands refunds to your team to approve.
Can it recover abandoned carts?
Yes, if you want it to, with messages you approve and sent only to people who agreed.
How much does a store assistant cost?
The platform, data sources and channels involved settle the scope, and the figure you see in the quote is the figure you pay.
Which store fields does the bot get to read?
Catalog fields, order lookups and policies are gathered into one document, and nothing goes live until you agree to it.
Can we set thresholds for when a person must approve?
Yes. Different teams, mailboxes or sites in Chatbot Team can have their own rules and approvers. It begins at $1,910.
What if our prompt needs to change?
Every interface is named in the notes. A change upstream halts the affected step and raises a flag, so nothing wrong is written. Later repair work is quoted separately.
Next stepStop answering where-is-my-order by hand
Give every shopper a straight answer from your own store data
Tell us which questions fill your inbox and what the bot must never promise; a written quote reaches you before any shopper meets it.
- From $1,910, paid once
- Catalog-backed answers
- Humans for refunds
- No monthly fee from us
Custom scope is available; describe it in your quote request.