Your customer dashboard, built for projects.

At boldbellows.com/customer-dashboard. After payment you are redirected to its login automatically, so you do not need to hunt for a link. Bookmark the address anyway, because you will use it to send access, share files, message the team, request revisions and follow your milestones.

Send logins and API keys safely, answer the kickoff questions, upload and download files, message the team, request revisions, open support requests, download receipts and follow every milestone on a countdown timer. It is the single place for everything about your project, so nothing important depends on an email thread.

Please don’t. Email, chat and forms leave copies in mailboxes, backups and forwards that you cannot control. Anything secret goes only through the dashboard, and so do our requests for access. If we ever ask for a password by email or chat, it is not us, so do not reply with it.

Use the reset option on the dashboard login page to set a new password by email. If you are still stuck, send a message through the contact form with your order reference and no password in it, and we will help you get back in. We will never ask you to send us your old password.

Only the people working on your order can see what you enter, and only the parts they need. Other clients can never see your project. Credentials are stored against your project so they can be listed in your handover document and revoked when the work ends, and access is limited to the team members assigned.

Your handover document lists everything you entered and explains how to revoke or rotate each item. We remove our own access and delete our working copies 90 days after handover, or sooner on request. The end of a project should leave you with fewer live credentials than you had during it, not more.

Tell us in a dashboard message with your order reference and the colleague’s role, and we will advise on adding them. Giving each person their own login keeps the history clear and means one person leaving never locks the team out. Do not share a single login between people.

Clients send project files in the dashboard, where they stay attached to the order. The upload page is for anyone who has not paid yet, such as someone sending a brief or an example export with a quote request. Credentials go only through the dashboard, never through the upload page.

It is printed on your payment receipt, shown at the top of your dashboard and included in our kickoff message. Quote it in any message or support request so we can find your project at once. If you cannot find it, send your name and the email you paid with and we will look it up.

Within 24 hours, every day of the year, and usually faster. Messages in your dashboard are answered by the people working on your project, and anything marked as something live being broken is looked at first. If a reply needs a decision from you, we tell you exactly what we need so the clock does not stall.

Each milestone has a target time, and the timer counts down to it so you can see how long the current stage should take. When a stage is waiting on you, for example for access or for your review, we say so on the milestone and the timer pauses fairly. The timers are there to make progress visible, not to pressure anyone.

Before work starts, use the refund topic on the contact form and we refund in full to your original payment method. After work has started, refunds are no longer available, but the refund policy explains exactly what counts as starting and what we do if we cannot deliver the agreed scope.