History that expires
Conversations were not saved.
Botpress chatbot analytics for teams that need more than a tile on a dashboard
Botpress chatbot analytics automation that keeps conversations past the retention window and reports resolutions, handoffs and gaps every week
Botpress keeps conversations, messages and events for 90 days and logs for 30, so any history you want beyond that has to be saved by you. BoldBellows records the conversation ID, the day and the integration it ran on before any figure is counted, exports each conversation before the platform's retention window removes it, then reads conversations through the Botpress API with a personal access token held in a configuration variable, pages through them with the next-token cursor, stores each one once with its outcome, handoff flag and topic, counts resolved, escalated and unanswered conversations by the same definitions every week, and sends a short report that lists the questions the agent could not answer. The tiles in the Analytics tab stay useful for a quick look, and the stored history answers the longer questions.
View Pricing
From $1,525, paid once. Report on Botpress conversations.
The tests Botpress chatbot analytics has to survive
- History kept past the retention window
- Same counts weekly fixed definitions
- Gaps listed the unanswered questions
- One row per conversation stored once
- Evidence kept Each decision stores the identifiers and timestamps behind it
- Honest about scope $1,525 buys the entry package; anything bigger is quoted in writing first
01 · the expiring-history problem
The numbers you need next quarter expire this one
A chatbot's dashboard shows today, not the trend. Conversations and messages are kept for 90 days, so a question about last season's volume or whether handoffs have fallen since the new instructions went in cannot be answered from the platform. People count resolutions in different ways from one report to the next, so the line on the chart moves when the method does. The questions the agent could not answer sit in the transcripts, and nobody has time to read thousands of them.
A trend that cannot be shown
Old data was gone.
Counts that shift
Definitions changed between reports.
- A retried delivery adds another report row
- Conversations disappear after the retention window
- Each report counts outcomes in its own way
- The conversation ID and the day it was exported links every report row to its source
- Every conversation is stored once with its outcome
- The same definitions run every week
02 · how it works
How conversations become a weekly report you can act on
Three moves: decide whether it counts, locate the report row, then write and prove it.
- 01
Interpret the source state
The route reads the Botpress record behind the event and confirms the Botpress event meets the documented rule.
- 02
Export, store, classify
Conversations are read through the API, stored once and given an outcome and a topic.
- 03
Count, group, report
Outcomes are counted by fixed definitions, unanswered questions are grouped, and the report is sent.
What Botpress allows, and what it does not, for chatbot analytics
Analytics data lags by up to an hour
A custom event created with the Track Event card can take up to an hour to appear in the Analytics tab, which is why a report reads stored data and not a live tile.
Tokens are kept as variables
The personal access token for the API is stored in a configuration variable and read through env, so it never appears in a card or a log.
Uncertain results
A missing confirmation starts a lookup in the report store by the conversation ID and the day it was exported; a new write is never the first response.
03 · what ships in the build
The parts of a Botpress to the report store build, and what each does
Start with Core, which admits events and claims identity; Scale then shapes the report row; Stewardship checks the report store long after go-live.
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Trigger gatekeeper
Lets only the agreed Botpress events through and keeps a reason for every one it stops.
CoreStable identity ledger
Keeps the link between each Botpress item and its chatbot analytics outcome, so a retry reads the result before it writes anything.
CorePayload trimmer
Cuts each Botpress payload down to the fields the report store needs before the report row is prepared.
CoreConversation exporter
Reads conversations by cursor and stores each one once.
ScaleConversation matcher
Reads the conversation ID and the day it was exported on every event so a repeat is recognized before it writes.
ScaleOutcome and topic matrix
Applies the written definitions of resolved, escalated and unanswered.
ScaleReport register
Finds records where the report store has drifted from Botpress and shows how long they have been wrong.
StewardshipRetention monitor
Warns before a window closes on unexported data.
StewardshipCase register
Keeps evidence, status and next step for every report row that could not be confirmed.
Stewardship04 · who it's for
If you are among the franchise groups, you may also need to see what your Botpress agent is really doing: export conversations before they expire, count resolutions, handoffs and unanswered questions, and receive a weekly report you can act on
Teams want to know whether the agent is getting better, and that needs history, fixed definitions and an honest list of what it cannot answer.
Support lead
"Show me the trend."
History is kept.
Product owner
"What do customers ask?"
Questions are grouped by topic.
Operations lead
"One definition."
Counts follow written rules.
Analyst
"Give me the data."
Rows land in a store.
Owner
"Is the agent worth it?"
The report shows resolution and handoff.
Compliance lead
"Delete on schedule."
Retention is planned.
The price follows conversations, outcomes and trends
Build your Botpress to the report store quote, one choice at a time
Packages for Botpress chatbot analytics begin at $1,525; the panel below shows how each choice changes cost and timing.
View Pricing
- One setup fee
- Range shown first
- PDF handover included
05 · compare your options
A dashboard nobody opens, a zap or a Botpress reporting pipeline with stored history: choosing how Botpress reaches the report store
Each can show a chart. Only one keeps history, counts the same way every week and lists the gaps.
| How a run starts | a dashboard nobody opens | A no-code Botpress to the report store recipe | Our Botpress reporting pipeline |
|---|---|---|---|
| What starts the work | Whoever is watching Botpress | Whatever the trigger allows | An approved Botpress event, judged before any write |
| How identity is decided | Matched by eye | The title or a label | Conversation ID and day, with outcome, topic and handoff flag |
| What reaches the report store | A pasted summary | A raw payload | One stored row per conversation and a weekly report |
| After an uncertain result | Staff search the report store manually | A blind retry | Finds the report row first, then decides |
Events arrive out of order
Delivery order is not trusted. Each event is ranked by its own time against the state already held in the report store.
An export runs twice after a network error
The second run finds every conversation already stored, adds nothing, and the weekly figures stay exactly as they were. A search on the conversation ID and the day it was exported finds what exists; a comparison says whether it matches; the outcome is written down. Creation is allowed in one case alone: the report row is confirmed missing.
Everything in this route hangs from the conversation ID and the day it was exported, so it is agreed before any mapping begins.
Pricing
Build your Botpress to Chatbot Analytics price
Pick a package, answer three short questions about how Botpress data should reach Chatbot Analytics, and your price and turnaround move as you choose.
06 · process & getting started
Six steps from a dashboard to a reporting pipeline
Every step ends with something you can inspect: a map, a key, a test result or a signed note.
- Step 01
Define the outcomes
We write down what counts as resolved, escalated and unanswered, and which topics you want to track.
- Step 02
Approve access
We agree the matching keys first, then request only the permissions in Botpress that chatbot analytics cannot work without.
- Step 03
Agree the store and the report
Where the history lives, who reads the weekly report and what it contains are written out and approved first.
- Step 04
Rehearse the failures
Duplicates, out-of-order events, blank values and timeouts are staged in a test area so the repairs are proven.
- Step 05
Launch with notes
The route is enabled from a fixed point in time and the PDF records every setting we chose.
- Step 06
Settle in
We watch the live route through its first cycle, compare both sides and tune thresholds where the data says to.
07 · turnaround
When each package goes live
Counting begins when the Botpress login arrives and the scope is settled.
Core
6 to 10 business days
Scale
10 to 16 business days
Stewardship
16 to 24 business days
08 · before we start
Your part in the first week
Scoped Botpress access, approved by whoever administers it
A Botpress workspace and bot, a personal access token for the API and a spreadsheet or database where history can be stored
Read access to the Botpress objects this route depends on
A plain-language list of the Botpress events to include and exclude
The people who should be told when something fails
A time window in which testing can happen safely
09 · security and ownership
Scoped access, small payloads, and no changes to either tool
Permissions in Botpress are limited to what chatbot analytics needs, and the route cannot write anywhere you have not listed.
Published interfaces only
Every request goes through the public interfaces of Botpress and the report store. No core file, theme or application code is touched.
Scoped, revocable access
Keys stay in your accounts, and their scope is listed for your auditors.
Data kept to the job
The report row carries the values the business needs and no more; the rest of the Botpress record is never copied across.
Retries that cannot duplicate
Every repair starts from the conversation ID and the day it was exported and a read of the report store, so trying again is safe by construction.
Minimal logging
You can inspect exactly what is logged, and it contains no customer text.
Full handover
Your administrators receive a document they can follow without a briefing.
10 · verified reviews
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and sales to support and operations.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
11 · questions
Botpress analytics: what operations teams ask
Quick answers, no sales language, and a route to ask more.
Does an ordinary Botpress zap manage chatbot analytics?
For a weekly view of what customers ask, what the agent resolves and where it fails alone, a basic zap is enough. What it will not do is keep conversations past the retention window, count outcomes the same way every week or point to the questions the agent cannot answer. This build covers exactly what a basic connector leaves open.
How long does Botpress keep conversations?
Conversations, messages and events for 90 days, and logs for 30.
Which tool stores the history?
A spreadsheet, a database or a warehouse you already use.
Can I see sentiment?
Botpress offers AI insights in beta for sentiment and summaries; the route can use them or classify itself.
What is an unanswered question?
A conversation where the agent fell back or handed over; the definition is written into the scope.
Does the Analytics Agent matter?
It adds custom event tracking on Team and Enterprise plans; the route works with or without it.
Can reports go to Slack or email?
Yes, on the schedule you choose.
Can we review the data chatbot analytics pulls from Botpress?
Every Botpress field in scope for chatbot analytics is listed with where it goes, and you approve the list. This page also answers searches for custom botpress chatbot analytics automation.
Do we choose the thresholds chatbot analytics uses?
Yes. The first package is $1,525.
Will chatbot analytics stop if Botpress changes a limit?
Work after the review window is scoped afresh.
Keep the history and read the trend
Give your team numbers it can compare week on week
We need the Botpress event, the outcome and the exception owner to price chatbot analytics. It begins at $1,525.
Edge cases beyond these packages are estimated separately, in writing.