Premium Care: priority automation support for business-critical workflows.
Some automations are the business: checkout, fulfillment, billing, lead routing. Premium Care puts a 6-hour response, ten hours of repair and improvement time and a monthly written improvement plan behind up to forty of them, across five sites.
Not just uptime: measurable improvement.
When automations are the business, a slow hour is a visible loss. Premium Care finds it and fixes it.
Revenue leaks you never see
- An overnight backlog delays morning orders
- The slowest step has been slow for months
- Every fix is a patch on the last patch
Fewer fires and faster systems
- Critical alerts go straight to your contact, day or night
- Run-time records point to the step worth rebuilding
- Root-cause fixes shrink the alert list month by month
A typical month on Premium Care.
Stability first, then steady improvement, then a written plan that sets the next month.
Week one: health and updates
Backups confirmed, updates applied and tested, trends from last month reviewed.
Throughout: priority handling
Critical alerts reach your contact at once and get a reply within six hours, with every action logged.
Weeks two and three: improvements
Your three changes and the leftover hours go into the improvements agreed in the plan.
Billing day: report and plan
The report arrives with a measured before-and-after, and the written plan follows to set the next month.
Premium Care: everything included, one monthly price.
The most hands-on cover we offer, listed line by line: watching, response, hands-on work, upkeep and planning.
Premium Care
Improve
For businesses where automations carry revenue and a slow hour is a visible loss.
1Watching
- Up to forty automations with failure, slowdown and missed-run detection
- Five websites or stores in one shared view
- Run-time records so trends show up before they hurt
2Response
- Replies within 6 hours
- Critical alerts sent to your contact the moment they fire
- An incident note after every escalation
3Hands-on work
- Ten hours each month for repairs and improvements
- Three small changes every month
- Rebuilds of the slowest or most fragile step
4Upkeep
- Updates applied, tested and reversible
- Weekly export of workflow settings for quick rollback
- Backups confirmed before every change
5Planning
- A written improvement plan every month
- A longer written review every quarter
6Reporting and terms
- Monthly report with before-and-after numbers
- Month to month, change or cancel before your next billing date
Everything Standard watches, plus the trends.
Premium adds the records and the written plan that turn watching into improvement.
Run-time trends
Every run time is recorded so slow creep is visible before it breaks anything.
Instant critical alerts
Critical alerts are sent to your contact the moment they fire, day or night.
Root-cause fixes
We rebuild the fragile step instead of patching it one more time.
Weekly configuration exports
A fresh restore point of your workflow settings every week.
Five sites in one view
Shopify, WordPress and WooCommerce watched together.
Monthly written plan
A written plan that turns the numbers into next month's priorities.
Keep it running, then make it better.
At this level stability is the minimum. The plan is built to find what slows your systems down, fix it, and measure the result every month.
- Fastest response we offerA six-hour target, with critical alerts sent to your contact the moment they fire so a night-time failure is not a morning surprise.
- Improvements every monthTen hours and three small changes go into making flows faster, safer and cheaper to run.
- A plan that sets directionA written plan each month that reviews the numbers and names the next improvement.
The report that proves the work.
Premium reports include before-and-after numbers so you can see each improvement paid off.
Alerts that rank by business impact.
This is how Premium Care reports a backed-up order queue: what stopped, how many orders are waiting and how we clear it.
Step: Fulfillment hand-off
What happened: orders stopped moving because a downstream app slowed and the queue backed up
What to do: scale the retry window, clear the backlog, then watch the next run
First seen: 03:41 · Runs affected: 14 · Customer data in this alert: none
What we need to run priority cover.
A clear map of what matters most lets us rank every alert correctly from the first day.
- Your critical mapA ranked list of the forty workflows and five sites, with the ones that stop revenue marked first.
- An escalation contactAn email or chat handle for the rare critical alert that needs a decision.
- Admin access where repairs need itShared through the vault, scoped to what each repair requires, and revocable at any time.
Boundaries of Premium Care.
Even the top plan has limits, and we state them up front.
- Guaranteed uptime for third-party platformsWe watch Shopify, Make, Zapier and others, report their outages and work around them, but cannot promise their availability.
- Full rebuildsA new system or a major redesign is a quoted project. Premium Care funds the steady improvement beside it.
- Unlimited workTen hours and three changes are included. We tell you before going over, and extra work is only billed with your approval.
Is this the right fit?
Premium Care is for operators who treat their automations as part of the revenue engine.
Stores and agencies with real volume
Hundreds of orders or leads a week move through your workflows and a stalled hour is visible in revenue.
Teams that want fewer fires, not faster firefighting
Time goes into fixing root causes, so alerts become rarer month by month.
Operators who want a partner, not a ticket line
A monthly call, a quarterly plan and the same people each time.
A different level of cover?
Need even more? Ask for a custom plan with a dedicated hour allowance or a different response window.
Billing for Premium Care.
One fixed price covers cover, work and the monthly plan.
- Fixed monthly price, month to monthNo contract. The plan renews each billing day and you can cancel before it does.
- Plan and report on the same cycleYour written plan arrives right after the report so the next month starts with a plan.
Answers about Premium Care.
Response times, critical alerts, improvements and data safety, answered for Premium Care.
What does priority automation support include?
Premium Care covers forty monitored automations, five sites or stores, a 6-hour response, critical alerts sent to your contact at once, ten hours of work, three small changes and a monthly written improvement plan for $949 per month.
What happens to a critical alert at night?
The alert is sent automatically to the contact you give us the moment it fires, and a person replies within six hours. It is an alert-and-reply service, not a promise of a fix at a set hour.
How do you improve an automation that is already working?
We study run times, error rates and queue depth, find the slowest or most fragile step, and rebuild or tune it. The report shows the before and after.
What is the difference between monitoring and optimization?
Monitoring tells you something broke. Optimization makes it break less and run faster. Premium Care includes both, with ten hours a month for the second.
Can you support an ecommerce automation retainer for several stores?
Yes. Up to five Shopify, WordPress or WooCommerce sites are covered, each with its own watcher and a shared view of alerts.
What is in the monthly improvement plan?
A written review of the report with what to fix or improve next, and a recommendation on whether any workflow should be retired, merged or rebuilt.
How do you protect my customer data while monitoring?
The watchers send status and error text only, never customer records or payment data. Access is scoped, read-only where possible, and logged.
Is there a long-term contract?
No. Premium Care is month to month. You can change or cancel before the next billing date.
Back your critical systems.
Share your critical map and we will confirm cover, escalation and your first written plan. $949 per month.
Month to month. Change plan or leave from your dashboard.