New orders
Your core order alert, channel-tagged, posted the moment an order reaches processing.
Signal +Built and managed for your Slack
BigCommerce to Slack, routed to the right channel.
We connect BigCommerce to Slack for you, so new orders, low stock, failed payments and first-time buyers land in the channel that owns them, not one noisy firehose. Multi-Storefront sellers get retail, wholesale and marketplace events kept apart, tagged by channel.
View Pricing
From $425, paid once. No per-seat automation bill.
What you can count on
- Every tier Standard to Enterprise
- Limited access Never shared publicly
- Routed by channel Retail, wholesale, marketplace
- Lives in your Slack No app you don't control
- From $425 one-off price
01 · the buried-alert problem
Three channels' worth of events, dumped into one
A stock warning, a wholesale order and a retail refund landing in the same channel means the ones that matter sink under the ones that don't, and people stop reading.
- Retail and wholesale mixed together
- A stock warning buried under order noise
- The channel gets muted, so nothing is read
- Retail, wholesale and marketplace kept apart
- Stock warnings reach the warehouse channel
- Every team reads only what belongs to it
02 · how it works
How we connect BigCommerce to Slack
Your store talks to Slack through a small, read-only connection that we build and test. You don't install a public app or learn a workflow tool.
- 01
You give read-only access
A read-only BigCommerce API account and a Slack workspace connection. About ten minutes, with our step-by-step guide.
- 02
The sync fetches and routes
Every thin BigCommerce webhook triggers a full API read, then the event routes to the right channel based on rules you set.
- 03
Every rule gets tested
Before handover we fire real order types through the routing and confirm each one lands in the right channel, once.
03 · what reaches your channels
Every store event, shaped for the team that acts on it
Never a raw feed poured into one room. Each message carries only the fields that matter, and posts where that team already works.
A new-order message: channel, customer, items and total, posted the moment the order settles.
Refunds & cancellations
Money events route straight to your finance channel, posting the moment a refund actually processes.
Router +Low and out-of-stock
A card into the warehouse channel the moment a variant crosses its reorder point.
Ops CommandFailed charges
An order stuck on-hold raised to the team that can recover it while the sale is savable.
Ops CommandFirst-time customers
A first purchase flagged so support can welcome a brand-new buyer by name.
Ops CommandDaily digest
One card a day summing orders, revenue and refunds by channel.
Extra04 · who it's for
Built for teams that already run the day in Slack
Multi-storefront sellers, warehouse teams and finance leads who want each event in front of the person who acts on it.
Operations leads
"Everything lands in one channel."
One place to see what each channel is doing, without logging into every admin.
Warehouse and fulfilment
"We reordered a week too late."
Low-stock cards in a warehouse channel mean a reorder goes out on time.
Finance and support
"We missed a refund for weeks."
Refunds and first-time buyers routed to the right team, never lost in the noise.
Multi-storefront owners
"Three channels, one messy feed."
Retail, wholesale and marketplace alerts kept apart from the first message.
Prices on this page, no back-and-forth needed
See your exact price in about a minute
Pick Signal, Multi-Channel Router or Ops Command, answer four quick questions and your total updates as you go. From $425, paid once.
View Pricing
- No monthly subscription
- Ready in about 4 to 13 working days
- 2 to 4 rounds of changes included
05 · compare your options
BigCommerce to Slack: manual checks, Zapier, or done for you?
Each way can post something into Slack. The difference shows once orders get busy across more than one channel.
| What matters | Manual checks | Zapier or Make | BoldBellows |
|---|---|---|---|
| Routes by channel | You forward it yourself | A zap per route, and per task | Rules by channel and value |
| Webhook followed up with a real read | n/a | Often missed | Every webhook fetches the full record |
| Cost as you grow | Free, but hours of watching | More orders, more tasks | One-off, from $425 |
| Who owns it | You | Your zap, their platform | You, in your own Slack |
A webhook ceiling most DIY builds hit
Every store, client and scope combination has its own webhook limit.
A single registration on our end routes everything internally, nowhere near that cap.
Thin webhook payloads
A DIY setup often posts a blank message because the webhook alone has no order details.
Every event fetches the full record before it posts.
Pricing
Build your BigCommerce to Slack price
Pick a package, answer four short questions about your channels and the events you care about, and your price and go-live date move as you choose.
06 · process & getting started
From your routing notes to live alerts in Slack
Six steps, most of them on our side. Your part is a short brief, about ten minutes of setup and a review at the end.
- Step 01
Map your channels
Tell us which events each team cares about, and which Slack channel each one lives in.
- Step 02
Read-only access
A read-only API account gets generated on your BigCommerce side, then our app gets added to the channels we'll post to. About ten minutes, with our guide.
- Step 03
We build the routing
We set up the rules, the message layouts and the quiet-hours logic, then map every field to its message.
- Step 04
We fire every event type
New order, refund, low stock and a failed charge are each fired against test data and watched into the right channel.
- Step 05
You review
Watch real orders flow in for a few days. Two to four rounds of changes are included, depending on your package.
- Step 06
Handover
You get a polished PDF covering every rule we set up, and posting continues entirely on its own from there.
How long it takes
Working days from the moment we have access. Faster delivery is an option in the price builder.
- Signal
- about 4 to 6 days
- Multi-Channel Router
- about 6 to 9 days
- Ops Command
- about 9 to 13 days
What we need from you
Store admin access
Enough to create a read-only API account, or a staff account for us if you prefer.
Your Slack workspace
Rights to add our connection to the channels we post to.
Your routing map
A quick note on which team wants which events, in which channel.
Anything already set up
Already have some Slack automations? We keep them and add the rest.
07 · security and ownership
Read-only access. Your Slack. Your rules.
We can look, but we can't touch. The sync can read your store data, it can't change a single order, product or price.
Read-only by design
We cannot edit orders, products, prices or customers. The connection only reads.
Customer details optional
A card can carry a full name and email, initials only, or none of it at all, your call.
Named channels only
Messages post solely to the channels you point us at, visible to their members.
Remove access any time
Revoke the API account or remove our app and posting stops at once.
No copies kept
The sync reads an event, posts the message and moves on. Nothing is stored on our side.
No lock-in
The flows and the routing rules live in your own Slack, running indefinitely with nothing owed to us on a recurring basis.
08 · verified reviews
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, across operations, support, sales and reporting, in the BigCommerce to Slack route.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
09 · questions
BigCommerce to Slack questions, answered
The things operations leads ask us most before the first message posts. Anything else, ask when you request a quote.
Do you build the whole thing, or just link the two?
We build the whole workflow: the routing rules by channel and value, the message layouts, quiet hours and the digest, then test it on real orders. You end up with a running BigCommerce Slack automation, not a raw feed.
Since there's no official Slack connector, what makes this work?
An id and nothing more comes through on order and stock events; the order itself never rides along. Each one triggers a follow-up call to the REST API, which is why the message that posts is always accurate.
Can each channel get only the events it cares about?
Yes, that is the point. Rules route by event type, storefront channel or order value, so sales sees new orders, the warehouse sees stock, and finance sees refunds. Quiet, high-volume events roll into a digest.
Why not just set up a BigCommerce to Slack Zapier route ourselves?
You can, and for a single alert it is fine. It gets fragile fast: BigCommerce caps webhooks per scope, a single-event tool can't tell an edited order from a new one, and it bills per task as you grow. We build a de-duplicated, routed automation you pay for once.
We run Multi-Storefront. Can channels stay separate?
Yes. Every order carries its channel id, so retail, wholesale and marketplace events can each post to their own Slack channel, or stay combined with a channel tag if you'd rather.
Is our store data safe, and will this cost us every month?
The API account never gets more than read-only access, so an order can't be changed through it, and a card can show initials instead of a full name if you'd rather. Nothing gets copied to our end, every flow lives in your own Slack, and it's a single build fee with no subscription behind it.
Can a message wait for someone to approve it first?
As an extra, a refund or a large order can pause for an approve or reject action in Slack, so a human stays in the loop for the calls that matter.
Does an API change on either end break the sync?
The sync health log flags a failed run the same day. The optional 90-day aftercare has us fix anything an API change breaks, at no extra cost.
Every event, in the right channel
Let's get BigCommerce and Slack talking properly
Build your price in a few clicks, or tell us about several stores, an approval step or a channel shape none of the packages above name. From $425, paid once, and yours to keep.
Running five-plus storefronts, or need an extra warehouse feed routed in? Send a quote request and we'll map it out together. This page also answers searches for bigcommerce orders slack notification, bigcommerce slack alert automation and new bigcommerce customers slack message.