A confident wrong answer
General knowledge replaced your policy.
Botpress AI support agents for teams that need answers they can stand behind
Botpress AI customer support agent automation that answers from your knowledge bases, uses only permitted tools, is tested before publishing and hands over with the history
Every Botpress agent starts with an Autonomous Node in its main workflow, where a language model decides what to say and which tools to use, so the quality of a support agent rests on the instructions it is given and the tools it may touch. BoldBellows records the conversation ID, the channel and the bot version that answered before a reply is drafted, answers only from the knowledge bases it may search and hands over with the history when it should not decide, then writes the node's instructions around your policies, gives it only the tools a support question needs, such as a read-only order lookup, ties each topic to the knowledge base meant for it, adds exit conditions so a conversation can end or escalate, and tests the result in the built-in test chat before publishing. The Monitor section keeps every conversation with a JSON record of each message, so what the agent did can be read back.
View Pricing
From $925, paid once. Build a Botpress support agent.
The guarantees behind the Botpress AI workflow
- Answers from your sources scoped knowledge bases
- Tools on a short list read-only where possible
- Tested before publish test chat and emulator
- Handoff with history nothing repeated
- No lock-in The configuration stays yours if you stop working with us
- No meter running $925 covers design, build, tests and handover; nothing accrues afterwards
01 · the confident-guess problem
An agent that sounds sure is the riskiest kind
A language model answers fluently whether or not it is right. Left to itself, a support agent quotes a refund rule that changed last quarter, promises a delivery date it cannot see and handles an angry customer in the same cheerful tone as a simple question. A change to its instructions that fixes one answer can quietly break another, and the team learns about it from a complaint. When it does need a person, the person receives a customer and no context, so the customer starts again.
A promise nobody approved
The agent could do too much.
A fix that breaks another answer
Nothing was tested first.
- The same change can land more than once
- The agent answers from whatever the model remembers
- Changes ship without a test
- What is already there is found by a reference made from the conversation ID, the message ID, the knowledge base and the model run
- The agent answers from sources you chose
- Every change is tried first and every conversation can be read back
02 · how it works
How a customer question becomes a grounded answer or a documented handoff
For Botpress AI Customer Support Agent, what reaches the AI workflow has passed a rule, a key check and a search.
- 01
Open the event properly
Identifiers and time are recorded, the source state is read and the Botpress event is assessed against the route brief.
- 02
Search, check, answer
The question triggers a search of the knowledge base meant for the topic, the answer is checked against the passage, and the reply goes out.
- 03
Act, escalate, review
Allowed tools run, hard cases go to a person with the history, and the conversation is saved for review.
Behavior we rely on in Botpress and in the model
Knowledge is scoped, not dumped
The default Search Knowledge card searches every knowledge base, and its list of included knowledge bases can be narrowed, so a support agent reads only the sources meant for the question.
Secrets stay out of instructions
Keys and tokens sit in configuration variables and are referenced through env, so none is ever typed into a prompt or written to a log.
Safe to repeat
Repeating an event is harmless because the AI workflow is consulted through a reference made from the conversation ID, the message ID, the knowledge base and the model run before any change.
03 · what ships in the build
Inside the support agent: the parts that search, check and hand over
Clear is the minimum for live use; Careful and Continuous add the parts that matter once volumes grow.
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Entry rule checker
Tests every event against the entry rule and records which clause it passed or failed.
ClearStable identity ledger
Writes the inputs, evidence and approval for each Botpress proposal to a ledger your team can search.
ClearRedaction rules
Applies redaction rules for sensitive Botpress values before anything leaves for the AI workflow.
ClearKnowledge selector
Chooses which knowledge base answers the question and which stay out of it.
CarefulConversation matcher
Classifies each arrival against a reference made from the conversation ID, the message ID, the knowledge base and the model run, leaving ambiguity to a named owner.
CarefulTool and exit matrix
Decides which tools are allowed and when the agent must stop and hand over.
CarefulConversation register
Turns silent drift between Botpress and the AI workflow into a short, dated worklist.
ContinuousInstruction regression check
Reruns a set of test questions before each publish.
ContinuousOpen-case summary
Gives the route owner a short summary of open cases and their ages.
Continuous04 · who it's for
For public services, then for those who build a Botpress support agent that answers from the right knowledge base, uses only the tools you allow, is tested in the built-in test chat before it is published and hands over to a person with the history
Customers want a correct answer fast, and support leaders want proof that the agent gives one.
Customer
"Give me a right answer."
It comes from your policy.
Support lead
"Fewer repeat questions."
The agent resolves the routine ones.
Owner
"Don't promise things."
The tools are limited.
QA lead
"Prove it works."
Test questions and reviews show it.
Developer
"Change safely."
Changes are tried in the test chat first.
Escalation agent
"I am picking this up cold."
The conversation arrives with me.
Priced by questions, answers and handoffs
Cost your support agent, one guardrail at a time
Packages start at $925.
View Pricing
- One setup fee
- Range shown first
- PDF handover included
05 · compare your options
A chatbot that answers from whatever the model remembers, zap or a Botpress support agent with scoped knowledge and tools: which carries Botpress into the AI workflow?
Each can chat. Only one answers from approved sources, limits its tools and tests before it ships.
| How a question starts | A scripted bot | A generic chatbot | Our grounded support agent |
|---|---|---|---|
| What starts the work | Somebody with a spare minute | Events without a qualification step | A Botpress event matching the route brief |
| How identity is decided | Hunted through both tools | Email alone | One reference: conversation ID, message ID, knowledge base and model run |
| What reaches the AI workflow | Whatever seemed important | One row of raw values | A grounded answer with its source, or a handoff with the history |
| After an uncertain result | Left for the next person | Reports an error, nothing more | Searches, compares, repairs or hands to a named owner |
Late event, settled state
A notice that arrives after the Botpress record has moved on is logged and closed; the proposal in the AI workflow stays correct.
A policy changes on Monday morning
The knowledge source is updated or re-crawled, the test questions rerun against the new policy, any failing answer is fixed before publishing, and customers never hear the old rule. The verdict comes from a reference made from the conversation ID, the message ID, the knowledge base and the model run: absent, matching, differing or ambiguous, all recorded. The result is recorded either way, so the decision can be audited.
A reference made from the conversation ID, the message ID, the knowledge base and the model run goes in first, then the mapping, then the branches.
Pricing
Build your Botpress AI Customer Support Agent price
Pick a package, answer three short questions about how Botpress data should reach AI Customer Support Agent, and your price and turnaround move as you choose.
06 · process & getting started
Six steps from a chatbot to a grounded support agent
No surprises: six steps, with the output of each one agreed in advance.
- Step 01
Gather the sources
We collect the help center, policies and product facts and decide which documents are the single source of truth.
- Step 02
Approve access
Limited rights to Botpress, a model connection you control and a written approval path are in place before the build starts.
- Step 03
Agree the guardrails
What the agent answers, which tools it may use, when it escalates and what it must never say are written out and approved first.
- Step 04
Prove it on a copy
Every path, including the failing ones, is run against a copy of the AI workflow before production is switched on.
- Step 05
Launch with notes
The last step is release: a defined start, a review window and a PDF you can keep.
- Step 06
Live check-in
On this Botpress AI Customer Support Agent service, we compare live behavior with the brief and update the handover wherever reality differed.
07 · turnaround
How long the AI Customer Support Agent packages take
Timing starts as soon as Botpress access and the model connection are in place.
Clear
6 to 10 business days
Careful
10 to 16 business days
Continuous
16 to 24 business days
08 · before we start
What we ask of you
Authorization to reach the Botpress objects in scope
A Botpress workspace and bot, your help center and policies in a readable form, and a named person for each escalation topic
Approval to read the Botpress fields listed in the map
Your current manual steps for this Botpress event, so we can match them
Who signs off the handover notes at the end
A backup contact for approvals
09 · security and ownership
Secure by being small: few fields, few permissions
Scoped access to Botpress, a minimal prompt and an approval gate mean the model advises and your rules decide.
Only what the platforms allow
Every action taken in Botpress and the AI workflow is one their own documentation supports; nothing relies on an unofficial shortcut.
Scoped, revocable access
Permissions are written down, minimal and reversible.
A deliberately small payload
Keeping the payload small reduces risk and makes each write to the AI workflow faster to check and easier to repair, in the Botpress AI Customer Support Agent service.
Reconcile, do not resend
A retry reconciles what the AI workflow already holds against what was intended, then writes only the difference.
Minimal logging
Evidence of a run is kept as references, not as copies of data.
Full handover
The PDF names each rule, credential and owner so your admins are never guessing.
10 · verified reviews
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and sales to support and operations.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
11 · questions
Botpress support agents: what support leaders ask
We collected the questions that decide most purchases and answered them.
Is a Botpress AI step in Zapier or Make enough?
A zap delivers customers answered correctly on your website and messaging channels, with a person ready for the hard cases. It leaves you to answer from approved sources, limit what the agent can do or test a change before customers see it. It is that layer the packages price.
Does the agent answer from general knowledge?
Not for company questions. Its instructions and knowledge bases limit it to the sources you chose.
How do you test changes?
With a fixed set of test questions run in the test chat and the emulator before every publish.
Can it take actions?
Yes, only the tools you list, such as a read-only order lookup.
What does the person receive on handoff?
The conversation history and a short summary.
How do you measure quality?
By reading saved conversations and tracking resolution and handoff counts.
Which channels work?
Webchat and any channel Botpress supports, such as WhatsApp or Telegram.
Is the Botpress field list reviewed with us?
It is included. We list the Botpress fields in scope and decide which are shown, which are masked and which are never sent.
Can we limit which Botpress changes qualify?
Yes. The approval path, the proposal types and the escalation rules are written for your team, from $925.
Who owns the route after handover?
The handover lists every interface the route uses. If one changes, the affected item stops and is flagged instead of being written from a guess. Repairs after your review window are quoted separately. Related searches this service covers include custom botpress ai customer support agent automation.
Put a support agent in front of customers that you can prove is right
Give your customers answers they can rely on
Pick one Botpress signal to start with. We build the route, prove it and document it, with Clear from $925.
Unusual volumes or extra systems are quoted on request.