The wrong product's answer
One pile held every product.
Botpress knowledge bases for teams whose documents change faster than their bot
Botpress knowledge base and RAG automation that scopes sources by topic, keeps them current and cites the passage behind every answer
A Botpress knowledge base can draw on websites, uploaded documents such as PDF, DOCX, HTML, TXT and Markdown files of up to 50 MB each, tables and web search, and a website source can be re-crawled on a schedule such as daily. BoldBellows records the document or page, its version and the date it was added before it becomes searchable, searches only the knowledge bases meant for the topic and cites the passage it used, then sorts your material into small knowledge bases by product or topic, chooses the right source type for each, sets the re-crawl schedule where a page changes often, uploads documents through the Files API when they come from another system, and records the passage each answer used. Questions the agent could not answer are saved with their wording so the next document you write fills the gap.
View Pricing
From $1,350, paid once. Build a Botpress knowledge base.
What a governed Botpress AI route has to prove first
- Topic-scoped knowledge bases small and focused
- Sources kept fresh scheduled re-crawls
- Passage cited for each answer
- Gaps listed questions it could not answer
- Transferable build Everything is documented so your team can run it without us
- Predictable cost $1,350 to begin; Botpress and AI Knowledge Base and RAG subscriptions remain your own
01 · the one-big-pile problem
Put everything in one knowledge base and nothing is found reliably
The easy way to start is to point the agent at the whole website and upload every file. It works well enough in a trial run and then fails in ordinary use: an old pricing page outranks the new one, a document about one product answers a question about another, and the agent answers confidently from the wrong source. Search over a large pile also costs more per question than search over a focused set. When an answer is wrong, nobody can say which passage produced it, and when a question has no answer, the agent guesses.
An old page outranking a new one
Sources were never refreshed.
A guess when nothing matches
Gaps were not handled.
- Each event is treated as brand new
- One large pile of mixed sources
- Nobody can tell which passage produced an answer
- A pairing of the source URL or file, its version and the passage is stored before anything is written
- Small knowledge bases, each scoped to a topic
- Every answer is traceable to its passage
02 · how it works
How your documents become answers that cite their source
Each event passes the same gates: rule, key, lookup, write, proof.
- 01
Catch the event
The Botpress notification is received, confirmed as genuine and matched against the list of changes that should act.
- 02
Sort, add, schedule
Sources are sorted by topic, added in the right form and given a re-crawl schedule.
- 03
Search, cite, log gaps
The agent searches the right knowledge base, cites the passage and saves what it could not find.
The Botpress behavior and model limits behind the design
Shield the knowledge base
Botpress names knowledge bases as the largest AI cost in most projects and suggests answering known questions from a table with a Find Records card first, so the knowledge base is searched only when that finds nothing.
A table can be a source
Botpress lets a table feed a knowledge base, so structured data such as a price list can be queried in natural language beside your documents.
When a write is doubtful
The route finds the record in the AI workflow by a pairing of the source URL or file, its version and the passage, compares it with the intention and only then decides.
03 · what ships in the build
Inside the knowledge base: the parts that sort, search and cite
Connect covers admission and the key, Resolve covers construction and matching, and Safeguard covers comparison and ownership.
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Change classifier
Sorts each Botpress event into act, ignore or review, with the reason saved.
ConnectStable identity ledger
Stores the Botpress object ID, the model run and the policy version beside every proposal, so each decision traces to its source.
ConnectTyped field translator
Converts Botpress values into the exact types the AI workflow expects, so nothing arrives as the wrong kind of data.
ConnectSource classifier
Decides which knowledge base each document or page belongs to.
ResolvePassage matcher
Looks up a pairing of the source URL or file, its version and the passage first, then chooses the one safe action for the event.
ResolveScope and schedule matrix
Decides which knowledge bases an agent may search and how often sources refresh.
ResolveGap register
Checks the AI workflow against Botpress at intervals and raises anything that diverges.
SafeguardStaleness monitor
Flags sources that have not refreshed on schedule.
SafeguardException ageing
Tracks how long each unresolved case has been open and raises the oldest first.
Safeguard04 · who it's for
Suited to busy online stores, and to those who make a Botpress agent answer from your documents: organize sources into small topic-based knowledge bases, keep them fresh, cite the passage used and show what the agent could not find
Customers want the answer from the current document, and content owners want to know which documents are missing.
Customer
"Give me the current answer."
Sources are refreshed.
Content owner
"Show me the gaps."
Unanswered questions are listed.
Support lead
"Fewer wrong answers."
Each topic has its own knowledge base.
Developer
"Keep it manageable."
Sources are organized by topic.
Finance lead
"Control AI spend."
Searches are scoped.
Compliance lead
"Cite the source."
Every answer names its passage.
Pricing depends on sources, passages and answers
Cost your knowledge base, one source at a time
Shape the Botpress AI route with three choices and see the price and the timeline move. Connect opens at $1,350.
View Pricing
- One setup fee
- Range shown first
- PDF handover included
05 · compare your options
Not one big pile of pages and files, not a basic zap, but a Botpress knowledge base split by topic, kept fresh and cited
Each can search. Only one scopes sources by topic, keeps them fresh and shows the passage used.
| How a source starts | A single help page | A generic chatbot | Our cited knowledge base |
|---|---|---|---|
| What starts the work | Someone remembers | All events of the chosen type | The Botpress event you defined, nothing else |
| How identity is decided | Looked up in a spreadsheet | A convenient field, unchecked | One key: source URL or file, its version and the passage |
| What reaches the AI workflow | Only what was noticed | Plain values with no types | An answer from the right knowledge base with its passage, or a logged gap |
| After an uncertain result | Check each tool in turn | Halts and waits | Verifies the result, then fixes or escalates |
A stale event shows up last
Time is checked before anything is written: the stale event is logged with its reason and the current proposal stays as it is.
A product page is rewritten overnight
The scheduled re-crawl indexes the new passages, the old ones are replaced, the same question is asked again in the morning and the new wording is cited. Matching on a pairing of the source URL or file, its version and the passage, the route sorts the situation into absent, present and correct, present but different, or ambiguous. If the proposal exists and matches, nothing more is written.
A pairing of the source URL or file, its version and the passage is the one thing that cannot change after launch, so it is settled on day one.
Pricing
Build your Botpress AI Knowledge Base and RAG price
Pick a package, answer three short questions about how Botpress data should reach AI Knowledge Base and RAG, and your price and turnaround move as you choose.
06 · process & getting started
Six steps from a pile of files to a governed knowledge base
Brief, access, design, test, launch and review: six steps, each with a deliverable.
- Step 01
Inventory the sources
We list your websites, documents and tables, who owns each one and how often it changes.
- Step 02
Approve access
Scoped access to Botpress, a model service you have approved and a written list of decision identifiers are set up first.
- Step 03
Agree the structure
Which knowledge bases exist, what goes in each, which agents may search them and how often they refresh are written out and approved first.
- Step 04
Run the hard cases first
Repeats, stale events and permission changes are tested before the easy cases, in a copy of the AI workflow.
- Step 05
Launch with notes
Launch day includes the switch-on, a first-run check and the PDF for whoever supports it next.
- Step 06
Check the live results
The first runs are compared record by record with the source so you can see the route doing its job.
07 · turnaround
From approved access to live: the timings
The clock starts once Botpress access and the model connection are approved.
Connect
6 to 10 business days
Resolve
10 to 16 business days
Safeguard
16 to 24 business days
08 · before we start
What we will ask you for
Confirmation of which Botpress records we may read
A Botpress workspace and bot, access to your websites and documents, and a named owner for each topic
A Botpress user or token limited to the objects in scope
Two real cases: one Botpress event that should act and one that should not
Your preferred naming for statuses, tags or labels in the AI workflow
Contact details for whoever manages the AI workflow access
09 · security and ownership
The proposal gets only what it needs, and nothing inside the AI workflow is altered
The model sees only the Botpress fields you approve, and nothing it proposes is applied until the rule you set says so.
Supported connections, nothing more
Access runs through the approved connection points on both sides, so an update to Botpress or the AI workflow does not undo the build.
Scoped, revocable access
Every credential has an owner, a scope and an off switch.
Private details stay private
Internal notes, payment information and anything outside the map remain in Botpress and never appear in the AI workflow.
Doubt goes to a lookup
When a write might have landed, the answer comes from the AI workflow, matched on a pairing of the source URL or file, its version and the passage, not from a second attempt.
Minimal logging
We keep proof that a step happened without keeping what it carried.
Full handover
The field map, credential inventory and recovery notes are yours to keep.
10 · verified reviews
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and sales to support and operations.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
11 · questions
Botpress knowledge bases: what content teams ask
The questions that come up most while buyers compare options, answered once.
Is a Botpress automation with an AI step enough?
Answers that come from your current documents and say where they came from is well within a zap's reach. It does not scope each knowledge base to its topic, keep sources current or show the passage behind an answer. The build is the part that handles what a simple zap cannot.
Which file types can I upload?
PDF, HTML, TXT, DOC, DOCX and Markdown files, up to 50 MB each.
Can it read my website?
Yes. Enter a root domain or specific pages, and choose a re-crawl schedule.
Can tables be a source?
Yes, a table can be added to a knowledge base.
How do I know which passage was used?
The route records the passage with each answer.
Can I upload from another system?
Yes, through the Files API.
What about questions it cannot answer?
They are saved with their wording so you can write the missing document.
Do you decide which Botpress fields the model sees?
Included in every package: each Botpress field is assigned to the model prompt, a proposal field or a log, with a purpose written next to it for your sign-off.
Can the AI route follow our own rules on the Botpress Knowledge Base and RAG service?
Yes. A custom Botpress AI route can branch by type, urgency or owner. Treat it as design advice plus the build, from $1,350.
What happens if Botpress or the model changes later?
Changes are expected, so the route fails safe: the affected record waits and is flagged. Anything needed after the review window is quoted separately. Related searches this service covers include custom botpress knowledge base and rag automation.
Make your agent answer from the document that is true today
Give your customers answers with their source attached
Name one signal, the decision you want help with and the person who approves it, and the route is yours to review. Connect starts at $1,350.
Bigger rollouts can be split into phases, each quoted in advance.