A private note quoted back
The model read the whole thread.
Crisp AI customer support automation for teams that want help without losing control
Crisp AI customer support automation that classifies chats, summarizes threads and drafts replies as proposals an operator approves before a visitor sees anything
Crisp keeps private operator notes in the same thread as the messages a visitor can read, so a model handed the whole conversation can repeat an internal remark to the customer. BoldBellows records the website ID, the session ID and the conversation state before a model is asked anything, trims the thread to the message types on an approved list and keeps private operator notes out of the model's view, then builds the route around your inbox: an eligible conversation is classified, summarized, checked for signs of escalation and matched to approved help articles, and the model returns a drafted reply as a proposal with its evidence and confidence. An operator approves, edits or refuses it, and nothing reaches the visitor until that choice is written down.
View Pricing
From $1,585, paid once. Crisp AI customer support automation.
- Crisp AI customer support automation
- Drafts approved by an operator
- Private notes never reach the model
What the Crisp AI route must show before it runs
- Eligibility firstonly chats that meet your rule reach a model
- Notes stay privateoperator notes are removed before the model reads
- Typed proposalsan answer passes a schema check before it is stored
- Operators decidenothing reaches a visitor unapproved
- Written handoverThe route, the controls and the repair steps arrive as a PDF
- No meter running$1,585 covers design, build, tests and handover; nothing accrues afterwards
B2Before and after
A model that answers visitors speaks for your team before anyone has read it
Crisp lets a team answer visitors while they are still on the page, so a model that is wired straight into the chatbox answers in front of a live customer. Asked to reply from the whole thread, it may quote a private note, promise a refund nobody offers or close a chat that still needs a person. Crisp's built-in suggestions help an operator write faster, and the team still has to decide which chats a model may touch at all.
Sound familiar?
A promise nobody authorized
A reply offered credit the team does not give.
A chat closed too early
Silence was taken for resolution.
The same draft twice
A redelivered event asked the model again.
No record of what it read
Nobody could show the inputs behind a reply.
An unhappy visitor missed
Angry wording was read as a routine question.
Crisp chats with a model that drafts and an operator who decides
Before
- Every event is written as it arrives
- A model can answer the chatbox on its own
- Nobody can say which messages it read
After
- Each write is keyed on the website ID, session ID, model run and policy version
- The model only drafts and an operator approves
- Each proposal keeps its inputs, evidence and policy version for Crisp AI Customer Support
D4How it works
How a Crisp conversation becomes an evidence-backed draft an operator can approve
A change is admitted, identified, matched and written, always in that order.
1. Receive and qualify
The notification is authenticated, stamped with account, resource and time, then checked against the admission rule.
2. Verify, qualify, trim
Each delivery is tied to your website, the chat is tested against your eligibility rule, and only approved message types are prepared for the model.
3. Propose, approve, record
The structured answer is checked against your policy, filed with its evidence and confidence, and shown to an operator before anything is sent.
E5Inside your assistant
The parts of a governed Crisp AI route, and what each does
Foundation sets the rules and the key. Operations does the writing. Assurance compares both sides over time.
Foundation
Admission rule engine
Decides which Crisp events may proceed and logs why the others were set aside.
Foundation
Stable identity ledger
Keeps one record per Crisp signal with its inputs, its evidence, its confidence and who accepted it.
Foundation
Allowlist mapper
Maps approved Crisp fields to the AI workflow fields one by one and rejects anything not on the list.
Operations
Eligibility gate
Tests each conversation against your rule and its current state before anything goes to a model.
Operations
Thread trimmer
Builds the model's view from approved message types and drops private notes and unlisted fields.
Operations
Help-article lookup
Finds approved knowledge base articles for a draft to quote, and flags a question none of them answer.
Assurance
Decision register
Lines up Crisp and the AI workflow on a schedule and lists what no longer agrees.
Assurance
Model and policy change watch
Flags a changed prompt, model or policy before answers quietly shift.
Assurance
Owner queue
Gives each unresolved Crisp case a named owner, so nothing waits in a shared inbox.
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G7Who it is for
Built for SaaS support teams working a Crisp inbox, and for anyone who must classify chats, summarize long threads and draft replies while an operator stays in charge of what a visitor sees
Crisp is where your team meets visitors, and a model can help prepare the answer as long as an operator decides what is said.
Support lead
"Help my operators, don't replace them."
The model drafts, and an operator edits or refuses.
Operator
"Summarize this thread for me."
A short summary with the quoted messages as evidence sits in a private note.
Store owner
"Stop it promising refunds."
Policy rules block any draft that offers money, credit or a date.
Data lead
"Show me what the model saw."
Every request records which messages left and which were held back.
Agency owner
"Each website has its own rules."
Policies and approvers are set per website ID, so nothing crosses between clients.
Founder
"Use AI without losing our tone."
Drafts follow wording you approved, and a person sends the final message.
What drives the cost: proposals, approvers and policies
Choose the parts of your Crisp AI route, and watch the price build
The total moves with every choice you make about the Crisp AI route. Entry pricing is $1,585.
View Pricing
One setup fee
I9Your options
Three ways to connect Crisp and the AI workflow: an AI chatbot switched on in the inbox, a zap, or a governed Crisp proposal route
Each can put a model in the inbox. Only one keeps it on a short lead.
| How a run starts | An AI chatbot in the inbox | A basic connector with an AI action | Our governed proposal route |
|---|---|---|---|
| What starts the work | A person spots the update | Every matching hook runs | Only a chat event that meets the written rule |
| How identity is decided | Whoever it is checks the name | Email or name, compared as typed | Website ID, session ID, model run and policy version |
| What reaches the AI workflow | Fields typed from memory | Every mapped field, as plain text | A validated proposal with its evidence, confidence and approval state |
| After an uncertain result | Someone checks by eye | Retry, or give up | Searches by the website ID, session ID, model run and policy version, compares, then repairs |
A late notice follows a newer update
The timestamp on the incoming Crisp event is checked first; a stale one is recorded and closed instead of rolling the proposal back.
The model drafts a reply to a chat that an operator has already answered
The draft fails the live-state check against the current conversation, is logged with its reason and is never shown to anyone. The route looks for the proposal through the website ID, session ID, model run and policy version, compares it with the intended values and records a verdict: absent, correct, different or unclear.
Start the Crisp to the AI workflow build with the website ID, session ID, model run and policy version; the rest of the route leans on it.
Pricing
Build your Crisp AI Customer Support price
Pick a package, answer three short questions about how Crisp data should reach AI Customer Support, and your price and turnaround move as you choose.
J11The process
Six steps to a governed AI route for your Crisp inbox
From the first brief to the first month live, six steps with clear outputs.
-
Day 1
Choose the decisions
We agree which chats the model may read, what it may propose, such as a category, a summary or a drafted reply, and who approves each kind.
-
Access review
Approve access
Read access to the Crisp data in scope is arranged, the model connection is chosen and the approval path is drawn up.
-
Build phase
Agree the view, the policy and the approvers
The messages the model sees, the policy for each proposal type and the approver for each are written down and signed off.
-
Before you review
Break it on purpose
With Crisp AI Customer Support in place, we replay events, delay them, remove fields and revoke access in a safe the AI workflow copy before anything goes live.
-
Release day
Launch with notes
The last step is release: a defined start, a review window and a PDF you can keep.
-
Day 1
Review after launch
Once real events flow, the opening weeks are checked against the evidence log so early surprises are caught and recorded.
K12Turnaround
How long the AI Customer Support packages take
Delivery time starts once access to Crisp and the model service is confirmed.
Foundation
6 to 10 business days
Operations
10 to 16 business days
Assurance
16 to 24 business days
L13Getting started
What we ask of you
Authorization to reach the Crisp objects in scope
Crisp access for the website, plus the model service you have approved
An authorized Crisp connection for the resources named in scope
Your definition of which chat events should reach the AI workflow
Permission to run tests against a copy of the AI workflow
Your expected volume, so limits and pacing can be set
M14Safety and ownership
Nothing is installed in Crisp or the AI workflow, only mapped data moves
We read the Crisp data in scope, withhold the rest, and record every suggestion and every decision about it.
Nothing installed inside either tool
The route talks to Crisp and the AI workflow only through documented endpoints, so neither needs a plugin, a patch or a hidden setting.
Scoped, revocable access
Permissions are written down, minimal and reversible.
Only what the map allows
A written field map decides what crosses. Anything not on it, including private notes and billing data, is left behind.
Search before you write again
After any uncertain result the route looks for the proposal using the website ID, session ID, model run and policy version; only a proven absence allows a new one.
Minimal logging
Evidence of a run is kept as references, not as copies of data.
Full handover
The PDF names each rule, credential and owner so your admins are never guessing.
N15In their words
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and sales to support and operations.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
P16FAQ
Crisp and AI: what support teams ask before they switch it on
We collected the questions that decide most purchases and answered them.
Can I wire a model to Crisp with a no-code tool?
When a suggested reply on every chat is all that is wanted, a connector can manage that. It cannot keep a record of what the model read, check its answer against your policy and let an operator approve what a visitor sees. Those gaps are the reason this build exists.
What does Crisp AI customer support automation actually do?
It reads eligible conversations through the Crisp API, classifies them, summarizes the thread and drafts a reply as a proposal that an operator approves.
Can the AI reply to visitors by itself?
No. The model only returns a draft, and anything a visitor would see waits for the approval step you choose.
What does the model see from a conversation?
Only message types on an approved list. Private notes and fields outside the list are removed, and each request is recorded.
How is this different from a Crisp AI assistant inside the inbox?
Crisp's own AI features work inside Crisp. This route adds your eligibility rule, a policy check, an evidence record and an approval step, using the model service you approve.
Can I automate Crisp with AI safely?
Yes, when the model only drafts, an operator approves and every proposal is logged. A custom Crisp AI automation also records the model and prompt version, which can be changed later.
What happens when Crisp delivers the same event twice?
The website, the session and the model run are keyed together, so a repeat finds the proposal already filed and the model is not asked again.
Is the list of Crisp fields the model can read part of the price?
Yes. We list every Crisp field the model may read and every field a proposal may write, with a reason beside each.
Can different Crisp owners have different rules?
Yes. A custom Crisp AI route can branch by type, owner or confidence and ask for approval only where you want it, from $1,585.
What happens when the model version changes on the Crisp AI Customer Support service?
The handover lists every interface the route uses. If one changes, the affected item stops and is flagged instead of being written from a guess. Repairs after your review window are quoted separately.
Q17Put a model in the inbox and keep control
Give your Crisp inbox AI help with an operator in charge
Tell us which Crisp items should reach the model and who signs off. The price comes before anything else, from $1,585.
- From $1,585, paid once
- Operators approve
- Evidence kept
- No monthly fee from us
Unusual volumes or extra systems are quoted on request.