Nine options on the first menu
Callers had to guess.
Dialogflow IVR agents for contact centers tired of phone trees
Dialogflow voice and IVR agent automation that routes by what the caller says and hands over with the context
The Dialogflow CX Phone Gateway lets you pick a telephone number hosted by Google and connect it to an agent, which gives a conversational IVR without running your own telephony. BoldBellows records the caller ID, the number dialed and the session ID before the first prompt is played, recognizes a returning caller by number and offers the route that fits them, then builds the opening prompt around what callers actually ask, matches intents and parameters to the routine tasks, reads the caller ID from the payload to greet returning callers, offers a call companion text link when a screen would help, with consent asked first, and passes the call to a person together with the intent, the parameters and a short summary. If your telephony provider is not Google's, the same agent connects through it.
View Pricing
From $1,510, paid once. Build a Dialogflow IVR agent.
- Build a Dialogflow IVR agent
- Callers routed by speech
- Handoff with context
Four things this Dialogflow voice and IVR agent build must keep doing
- Callers recognizedby number
- Routed by what they saynot a menu
- Text link when usefulconsent asked first
- A prepared personcontext passed on
- Named repair ownerEach blocked item has one person who clears it
- A clear starting linea single payment from $1,510 begins the work, with extras added only if you want them
B2Before and after
Press one for billing, press two for a call that never gets answered
A phone tree makes every caller work out how the company is organized. Nine options on the first menu, three more behind each, and a caller who does not fit any of them presses zero. Callers who are known to you are treated as strangers, and entering a long account number by keypad is slow and error-prone. When a person finally answers, they ask for the same details again, and the call that could have been finished in thirty seconds takes five minutes.
Sound familiar?
A known caller treated as new
The number was ignored.
Account numbers typed by keypad
Entry was slow and wrong.
A text link sent without asking
Consent was skipped.
A person who starts from nothing
Context was not passed.
A quota hit on a busy day
Limits were not planned.
The same contact center, answering in one sentence
Before
- Every Dialogflow update makes another call
- Callers navigate a menu to find their department
- Whoever answers starts the questions from zero
After
- Any repeat locates its call through the caller ID and the session ID
- Callers say what they need and are routed
- The person who answers has the context
D4How it works
How a spoken sentence becomes a finished task or the right queue
A change must qualify first; its call is then found by key and only the missing fields are written.
1. Receive and test
The Dialogflow notification is verified, logged with its account, resource and time, and tested against your written rule.
2. Recognize, listen, match
The caller is recognized by number, the sentence is matched to an intent, and routine tasks run.
3. Link, hand over, record
A text link is offered with consent, hard cases go to a person with context, and the call is recorded.
E5Inside your flow
What the Dialogflow to the phone line build includes, part by part
Basic opens the door. Managed does the building.
Basic
Rule gate
Compares each Dialogflow event with the rule you wrote and files the verdict beside it.
Basic
Stable identity ledger
Notes the Dialogflow key beside the voice and IVR agent result it led to, so a duplicate event is answered from the note and not by new work.
Basic
Mapped-field filter
Passes only the Dialogflow values on the signed map to the phone line and leaves everything else in Dialogflow.
Managed
Intent router
Matches the spoken sentence to a task or a queue.
Managed
Caller matcher
Uses the caller ID and the session ID to sort every incoming record into new, changed, finished or doubtful.
Managed
Prompt and fallback matrix
Decides prompts, reprompts and when to hand over.
Governed
Call register
Checks each call against the current Dialogflow state on a schedule and flags every mismatch with its age.
Governed
Quota monitor
Flags audio and token use approaching the limits.
Governed
Open-issues board
Shows every blocked, unclear or rejected the phone line write with who owns it and how old it is.
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G7Who it is for
Where health systems and clinics need to replace press-one menus with a Dialogflow voice agent: take a Google-hosted number, recognize callers, route by intent, send a text link when a screen helps and hand over to a person with the context
Callers want to say what they need and be helped, and contact centers want the person who answers to arrive prepared.
Caller
"Let me say what I need."
One sentence routes me.
Contact center director
"Cut the handling time."
Routine tasks finish in the agent.
Agent on duty
"Don't make me ask again."
I get the context.
Compliance lead
"Ask before texting."
Consent comes first.
Operations lead
"Plan for peaks."
Limits are monitored.
Owner
"Replace the phone tree."
Callers say what they want.
Callers, intents and routes decide the figure
Work out what the Dialogflow to the phone line route costs, step by step
Start from $1,510 for Dialogflow voice and IVR agent and build the quote one decision at a time.
View Pricing
One setup fee
I9Your options
Dialogflow to the phone line: a phone tree with nine options, a zap or a Dialogflow IVR agent that understands what the caller says
Each can answer a phone. Only one understands the sentence, recognizes the caller and hands over with context.
| What kicks off a run | a phone tree with nine options | A one-step Dialogflow to the phone line Zapier recipe | The Dialogflow IVR agent from BoldBellows |
|---|---|---|---|
| What starts the work | A team member eyeballs it | Whatever the connector is told to hear | A Dialogflow event that satisfies a written rule |
| How identity is decided | Staff look it up by name | The name or email as typed | Caller ID and session ID, with the intent and parameters |
| What reaches the phone line | Whatever a person pastes | A flat row of text | A finished task or a routed call, with a summary for the person |
| After an uncertain result | A person compares the two | It tries again or gives up | Searches for the Dialogflow record, compares, then fixes or hands off |
A delayed notice turns up
Every Dialogflow event is compared with the state already stored, so a late one is logged and cannot undo a newer call.
A returning caller phones about last week's order
The number matches the customer, the order status is read back in the first reply, and if the caller wants a person, the order number goes with the handoff. The route turns the caller ID and the session ID into a search of the phone line and sorts the reply into four cases: missing, matching, different or unclear. A call is created only after a search shows that none exists.
Settle the caller ID and the session ID with the team first: every field choice and routing rule depends on that one decision.
Pricing
Build your Dialogflow to Voice and IVR Agent price
Pick a package, answer three short questions about how Dialogflow data should reach Voice and IVR Agent, and your price and turnaround move as you choose.
J11The process
Six steps from a phone tree to a voice agent
With Dialogflow Voice and IVR Agent in place, six steps, each ending in a written output, lead from brief to a monitored launch.
-
Day 1
Listen to the calls
We review why people phone, how long each task takes and which ones a person must handle.
-
Access review
Approve access
We ask for the least that works: a restricted Dialogflow login, restricted rights elsewhere, and agreement on how records match.
-
Build phase
Agree the prompts and routes
The opening prompt, the intents, the reprompts and the handoff are written out and approved first.
-
Before you review
Break it on a copy
Repeats, delays, missing values and withdrawn access are tried on a test copy of the phone line before launch.
-
Release day
Launch with notes
Launch happens at a checkpoint you approve, with written notes on each rule that is live, in the Dialogflow Voice and IVR Agent service.
-
Day 1
Month-one review
Across the first thirty days the checkpoint log is read with you, retries and drift are watched, and live data decides what gets tuned, in the Dialogflow Voice and IVR Agent service.
K12Turnaround
What to expect on timing
Delivery is timed from the moment Dialogflow access is ready, so granting it early shortens the wait.
Basic
6 to 10 business days
Managed
10 to 16 business days
Governed
16 to 24 business days
L13Getting started
Needed from you for the Voice and IVR Agent route
A user or token that can read the Dialogflow records the route needs
A Dialogflow CX agent, a phone number or telephony provider, and your list of reasons for calling
Authorized Dialogflow credentials for the objects and events in scope
A short written rule for which Dialogflow events should reach the phone line
Someone on your side who decides exceptions and mapping questions
Automations already running in Dialogflow or the phone line on the same data
M14Safety and ownership
Only approved data moves, and nothing inside Dialogflow or the phone line is altered
Reading is limited to the Dialogflow data on your approved list, and writing is limited to the targets you name for voice and IVR agent.
Outside the products
Dialogflow and the phone line are used only through their documented endpoints, so no file, setting or script inside either one is altered.
Scoped, revocable access
Each credential is limited to its Dialogflow task, and you can switch any of them off whenever you wish.
Only the mapped fields move
A signed field map lists what may cross into the phone line; every other Dialogflow value stays where it is.
When a write is in doubt
A reply that never came back is answered by reading the phone line through the caller ID and the session ID, and the call found there decides the next move.
Minimal logging
Logs keep references and outcomes only, so there is no copy of your data to guard, in the Dialogflow Voice and IVR Agent service.
Full handover
For Dialogflow Voice and IVR Agent, you receive the map, the list of credentials and the repair notes, and keep all of them.
N15In their words
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and sales to support and operations.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
P16FAQ
Replacing a phone tree with Dialogflow: questions from call center heads
Straight answers to the questions buyers ask before committing, for this Dialogflow Voice and IVR Agent service.
Does Dialogflow voice and IVR agent need more than a trigger and an action?
Need only callers routed in one sentence, with the routine tasks finished without a person? A zap handles it, but it cannot recognize the caller, route by what they say or hand over with the context.
Do I need my own telephony?
Not with the Phone Gateway, which gives you a Google-hosted US number.
Which regions work?
The gateway works with agents in the global region.
How does the agent know the caller?
The caller ID arrives in the payload.
Can it text a link?
Yes, through call companion, once consent is given.
Can a person take over?
Yes, with the intent, parameters and a summary.
How long can a spoken input be?
Audio input is limited to 120 seconds.
Does the quote include a field list for Dialogflow voice and IVR agent?
Every package includes a signed field map for Dialogflow voice and IVR agent, so no field is moved that you have not seen.
Can I define what counts as urgent for voice and IVR agent?
Yes. Describe how voice and IVR agent should decide and we encode it; the opening price is $1,510.
Who is responsible if Dialogflow changes a rule?
Each dependency is named in the handover, and a change on one side halts just the records involved while you are told which.
Q17Replace the phone tree with a voice agent
Give your callers help in one sentence
Share the trigger and the finish line for Dialogflow voice and IVR agent and we will price it in writing, from $1,510.
- From $1,510, paid once
- Callers recognized
- Routed by what they say
- No monthly fee from us
In the Dialogflow Voice and IVR Agent service, anything beyond the packages, such as extra systems or unusual volumes, gets its own written quote. If you searched for custom dialogflow voice and ivr agent automation, this is the service that delivers it.