A link nobody clicks
Only the loudest reply.
BoldBellowsEmail and SMS review request automation for businesses that have happy customers and too few reviews
Email and SMS review request automation that asks every eligible customer at the right moment, follows up once and tracks the result
Most happy customers never leave a review because nobody asks, and the ones who do are often the unhappy ones. BoldBellows decides which customers are eligible, which moment after a visit or purchase is right to ask and which sites you want reviews on, and writes the rules that stop anyone being asked too often, sends each request by email or text at the agreed moment, asks everyone and not only the happy ones, links straight to the review page and follows up once, then builds the email and SMS review request automation request by request: a completed visit, delivery or job triggers a message after the delay you choose, the customer can choose a star rating or go straight to the review site, one reminder follows if there is no response, customers with an open complaint are skipped, consent and opt-outs are respected for SMS, and the dashboard shows requests sent, opened and reviews received. All customers are asked, because review sites forbid selecting only the happy ones. Custom review request automation can add QR codes.
View Pricing
From $2,720, billed once.
- Email and SMS review request automation
- Right moment, right channel
- Everyone asked, no cherry-picking
Proof points for Reputation Desk review request messages
- Triggered by real eventsvisit, delivery or job completed
- Email or text by consentwith opt-outs respected
- One reminder, then stopno nagging
- Results trackedsent, opened, reviewed
- Stated limitsAnything outside the agreed scope is quoted separately
- Extras priced in advancestart at $2,720; every add-on shows its cost before you tick it
01the signature-link problem
A review link nobody clicks leaves your happiest customers unheard and your angriest ones loud
Someone adds a review link to the email signature and a sign by the till. A few customers use it, mostly the ones with something to complain about. Staff intend to ask after each job and forget on busy days. When a request is sent manually it goes to the customers the team likes, which is exactly the selection that review sites forbid. Texts go out without checking consent, and a customer who complained yesterday receives a cheerful request today.
Staff forgetting to ask
Busy days skip the request.
Asking only the happy
A breach of site rules.
The same customers, asked in a fair and timely way
Before: a retry is a second review request
- Repeats are not recognized
- Requests depend on staff remembering
- The team asks only the customers they like
After: a retry changes nothing
- A second delivery resolves to the same review request via the customer, the channel and the request
- Each eligible customer receives one request once the job is done
- Complaints and opt-outs are skipped by rule
02how it works
How a finished job becomes a well-timed request and a review
Judgment comes before writing, and the search comes before creating, in the Email and SMS Review Request service.
- Read, record, decide. Account, resource and time are captured from the Reputation Desk event, and the review event is tested against the trigger.
- Trigger, check, send. A completed event triggers the request, the rules check consent and complaints, and the message is sent.
- Remind, track, report. One reminder follows, the result is tracked and the dashboard shows what worked.
How Reputation Desk behaves, and what that means for review request messages
- Asking everyone is the rule. Review sites and Google's policies discourage asking only for good reviews, so a fair request goes to every customer and offers no reward for the rating.
- Fair asking is the rule. Because Google and other sites forbid asking only the customers likely to be positive, the flow sends every eligible request and filters nobody by sentiment.
- Unclear outcomes. They are settled by reading Review Request Messages on the customer, the channel and the request; a guess is never written.
03What arrives at handover
How review requests work: trigger, check and send
Intake admits and identifies, Logic builds and places, Oversight reconciles and reports.
IntakeLogicOversight
Eligibility gate Intake
Stops anything outside the agreed scope at the door and records what it stopped.
Stable identity ledger Intake
Logs the Reputation Desk object, the decision taken for review request messages and the time, and a repeated event is checked against that log.
Schema-aware mapper Intake
Checks each mapped value against what Review Request Messages accepts before a write is attempted.
Trigger rules Logic
Starts a request after a visit, delivery or job, with the delay you set.
Consent and opt-out check Logic
Sends texts and emails only where consent exists and honors opt-outs.
Complaint hold Logic
Skips customers with an open complaint and asks again after it closes.
Reminder and expiry Oversight
Sends one reminder and then closes the request.
Request dashboard Oversight
Shows requests sent, opened and reviews received by location.
Review queue Oversight
Surfaces ambiguous matches and permission failures for a quick human decision.
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04Who it's for
Designed for service business owners and for the people who turn every satisfied customer into a review without nagging anyone, and stay inside each site's rules
Reviews follow requests, and the best requests come at the moment a customer is pleased and has a minute.
Business owner
"Get more reviews."
Every customer is asked after the visit.
Marketing manager
"Play by the rules."
No selection by sentiment.
Practice manager
"Ask at the right time."
Requests follow the appointment.
Franchise operator
"Compare locations."
Request results are shown by site.
Customer service lead
"Protect upset customers."
Complaints pause the request.
Compliance officer
"Honor consent."
Texts go only where consent exists.
05Compare
A review link in the email signature that nobody clicks and zaps versus a request flow that asks every customer at the right moment by email or text
Each can send a message. Only one picks the moment, checks consent and asks everyone fairly.
| How customers are asked | Forgotten asks | Cherry-picking | Our request route |
|---|---|---|---|
| What starts the work | Whoever sees it first | Every event, in any order | YesA qualifying review event confirmed against Reputation Desk state |
| How identity is decided | By whoever remembers | The last value seen | YesForgotten asks, cherry-picking and unchecked texts |
| What reaches Review Request Messages | Text retyped by hand | An untyped bundle | YesTimed requests, consent checks and tracked results |
| After an uncertain result | A spreadsheet of mismatches | Sends the same request again | YesLooks before it writes again |
Out-of-sequence updates
The route keeps the latest confirmed state for each record and refuses to let an earlier event replace it.
A customer replies STOP to the text request
The opt-out is recorded at once, applies to every future text from you, and the same customer can still be asked by email if they consented to it. A lookup by the customer, the channel and the request gives one of four verdicts, and each verdict has its own prepared response. The decision to create follows the search, never precedes it.
The route is only as reliable as the customer, the channel and the request, which is why it is designed first and tested hardest.
PricingScope is requests, channels and timing
Pricing for review requests: channels and triggers
Price Reputation Desk review request messages yourself in about two minutes. Intake starts at $2,720 and every extra shows its cost.
One setup fee · Range shown first · PDF handover included
View Pricing
Pricing
Build your Reputation Desk to Review Request Messages price
Pick a package, answer three short questions about how Reputation Desk data should reach Review Request Messages, and your price and turnaround move as you choose.
06The process
Six steps from a signature link to a request flow
You see something concrete at every one of the six steps.
Choose triggers and sites
We agree which events trigger a request, the delay and the review sites you want to grow.
Approve access
You grant narrow rights in Reputation Desk and the connected tools, and we settle which identifiers connect each record to its result.
Agree consent and wording
Consent rules, message wording and the complaint hold are written down and signed off.
Check the failure paths
We confirm that a duplicate, a stale event and a denied request each end in the right outcome in a test Review Request Messages.
Launch with notes
Launch day includes the switch-on, a first-run check and the PDF for whoever supports it next.
Keep an eye on it
After go-live the route is watched for drift, permission changes and unusual volumes.
07Turnaround
From approved access to live: the timings
Timing starts once your customer data and messaging accounts are confirmed.
Intake
6 to 10 business days
Logic
10 to 16 business days
Oversight
16 to 24 business days
08Before we start
What we will ask you for
Confirmation of which Reputation Desk records we may read
Customer or job records, a sender account for email and text, and the links you want people sent to
A Reputation Desk login or API key for the account, scoped to this route
A short description of what done looks like in Review Request Messages
A list of existing Review Request Messages records the route must not touch
Agreement on how quickly exceptions need an answer
09Security and ownership
What crosses is written down, and so is how to switch it off
Access to Reputation Desk is cut to the review request messages work, and each write goes to a named place rather than to wherever the data could fit.
No plugin, no patch
Nothing is added to Reputation Desk or Review Request Messages themselves. The route connects at the documented edges and stays there.
Scoped, revocable access
Every credential has an owner, a scope and an off switch.
Masked where needed
Values that should not be visible downstream are dropped or masked first, with the decision written into the handover.
Uncertainty is investigated
A lost reply opens a check against Review Request Messages. The review request is found, compared and either left alone or corrected.
Minimal logging
We keep proof that a step happened without keeping what it carried.
Full handover
The field map, credential inventory and recovery notes are yours to keep.
10In their words
What BoldBellows clients say
Verified reviews from operations and finance teams who trust BoldBellows to keep their data moving correctly.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
11FAQ
Review requests: what business owners ask
The questions that come up most while buyers compare options, answered once.
Is a one-step connector enough for Reputation Desk review request messages?
You can get a review request sent after every eligible visit from a no-code recipe. Such a recipe will not pick the moment, choose the channel, send the request, follow up once and track the result. Filling those gaps is most of the job.
Can you send only to happy customers?
No. Review sites forbid selective asking, so everyone eligible receives the same request.
Are texts allowed?
Yes, where the customer has given consent, and every text includes a way to stop.
Which sites can the link point to?
Google, Facebook, Trustpilot, Tripadvisor and others, chosen per location or customer.
How many reminders are sent?
One, after the delay you choose, and then the request closes.
Can we offer a reward?
Most sites forbid rewards in exchange for reviews, so we do not build that into the flow.
What goes into the price of review requests?
Channels, locations and triggers add up to one price that your quote confirms before work begins.
Will there be a written map for Reputation Desk review request messages?
Triggers, wording and consent rules are written for your sign-off before the first message is sent.
Is review request messages adjustable to the way our team works?
Yes. If review request messages depends on your policy, we build the policy in. Prices open at $2,720.
How are Reputation Desk API changes handled?
Changes are expected, so the route fails safe: the affected record waits and is flagged. Anything needed after the review window is quoted separately.
Next stepAsk every happy customer, at the right moment
Give every customer a fair, timely chance to leave a review
Tell us how customers are recorded and which sites matter most; your written quote reaches you before any request goes out.
- From $2,720, paid once
- Everyone asked
- Consent respected
- No monthly fee from us
Bigger rollouts can be split into phases, each quoted in advance.