Guests spread across tools
POS, booking and app disagree.
Loyalty and win-back for restaurants that lose regulars quietly
Restaurant loyalty and guest win-back automation built on consent and offers you approve
Regulars are a restaurant's steadiest income and they drift away quietly, with no complaint and no goodbye, only a longer gap between visits that nobody is watching. BoldBellows records the guest, the visit and whether the guest agreed to be contacted before any message is planned, finds guests who have stopped coming by the rule you set, prepares the offer you approved and sends it only through the channel each guest agreed to, then builds the route around how guests really appear in your systems: visits and spend arrive from the POS, online ordering and reservations, they are joined into one guest profile by the contact details the guest gave, and the profile carries which channels the guest agreed to. When a guest passes the quiet period you chose, the route prepares a win-back message with the offer your owner approved, sends it by email or text only where consent exists, and stops when the guest returns, opts out or has already received one. Points, tiers and rewards follow rules you define, and the route reports what each message led to.
View Pricing
From $2,005, paid once. One guest profile.
- One guest profile
- Consent on every contact
- Offers you approve
Four things this Restaurant loyalty and guest win-back build must keep doing
- One guest profilePOS, online and bookings joined
- Consent travels with the guestemail and text kept apart
- Offers set by the ownernever invented
- Stops when the guest returnsno wasted message
- Stated limitsAnything outside the agreed scope is quoted separately
- A clear starting linea single payment from $2,005 begins the work, with extras added only if you want them
B2Before and after
A regular who stops coming leaves without telling you
Most restaurants know their best guests by face and have no idea who stopped coming. The visit data is scattered: a POS that knows spend but not email, a booking tool that knows names but not orders, a loyalty app that knows points. Blasting the whole list is the usual answer, and it reaches people who never agreed to hear from you, repeats offers to guests who came yesterday and teaches the real regulars to ignore you. A better answer looks at each guest, one at a time, and asks whether this message is wanted.
Sound familiar?
Nobody watching the gaps
Lapsed regulars go unseen.
Messages to everyone
Consent was never checked.
Offers to guests who just came
The list had not been refreshed.
Loyalty points nobody mentions
Guests forget what they earned.
No idea what worked
Results were never recorded.
The same regulars, noticed before they are gone
Before
- Repeats are not recognized
- A guest who ate with you every Friday disappeared and nobody noticed
- A promotional text went to a guest who had asked to stop
After
- A second delivery resolves to the same guest profile via the guest, the contact consent and the last visit
- Each guest has one profile with visits, spend and consent
- Win-back messages go to lapsed guests who agreed to hear from you
D4How it works
How visits become a guest profile and a message that is wanted
Judgment comes before writing, and the search comes before creating, in the Restaurant Loyalty and Guest Win-Back service.
1. Read, record, decide
Account, resource and time are captured from the Restaurant event, and the service event is tested against the trigger.
2. Join, score, notice
Visits are joined into one profile, and the route notices guests who pass your quiet period.
3. Offer, send, learn
An approved offer goes out through a consented channel and the route records what followed.
E5Inside your program
Inside the guest route: the parts that join, notice and invite
Intake admits and identifies, Logic builds and places, Oversight reconciles and reports.
Intake
Eligibility gate
Stops anything outside the agreed scope at the door and records what it stopped.
Intake
Stable identity ledger
Notes the Restaurant key beside the loyalty and guest win-back result it led to, so a duplicate event is answered from the note and not by new work.
Intake
Schema-aware mapper
Checks each mapped value against what the guest profile accepts before a write is attempted.
Logic
Guest profile builder
Joins visits by the contact details guests gave.
Logic
Consent flags
Record email and text permission separately.
Logic
Win-back rules
Define the quiet period and the offer.
Oversight
Frequency guard
Stops a guest receiving too many messages.
Oversight
Result report
Shows who returned after each message.
Oversight
Review queue
Surfaces ambiguous matches and permission failures for a quick human decision.
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G7Who it is for
Designed for fast-casual brands and for the people who bring regulars back with offers you approved, sent only to guests who agreed to hear from you and stopped when they return
Guests want to hear from a restaurant only when it matters to them, and owners want to know who stopped coming.
Owner
"Keep regulars coming back."
Lapsed guests are noticed.
Marketing manager
"Send fewer, better messages."
Consent and timing are checked.
General manager
"Know my best guests."
Profiles show visits and spend.
Host
"Greet returning guests."
Visit history is at the stand.
Bar manager
"Reward locals."
Rewards follow rules I set.
Bookkeeper
"Track offer costs."
Redeemed offers are logged.
Scope is guests, offers and consent rules
Guest win-back priced around your program
Start from $2,005 for Restaurant loyalty and guest win-back and build the quote one decision at a time.
View Pricing
One setup fee
I9Your options
A mailing list exported once a year from the register and zaps versus a guest route with consent on every profile, lapsed-guest rules and offers you approve
Each can send a message. Only one checks consent, notices the quiet guests and stops when the guest returns.
| How regulars are noticed | A yearly list | A mass email tool | Our guest win-back route |
|---|---|---|---|
| What starts the work | Whoever sees it first | Every event, in any order | A qualifying service event confirmed against Restaurant state |
| How identity is decided | By whoever remembers | The last value seen | Guest, contact consent and last visit |
| What reaches the guest profile | Text retyped by hand | An untyped bundle | One guest profile with consent and an approved offer |
| After an uncertain result | A spreadsheet of mismatches | Sends the same request again | Looks before it writes again |
Out-of-sequence updates
The route holds the most recent confirmed state for each Restaurant & Food Service record and refuses to let an earlier event replace it.
A guest replies to stop receiving messages
The profile is marked as opted out on that channel at once, no further messages are planned and the opt-out is kept with the date it was received. A lookup by the guest, the contact consent and the last visit gives one of four verdicts, and each verdict has its own prepared response. The decision to create follows the search, never precedes it.
The route is only as reliable as the guest, the contact consent and the last visit, which is why it is designed first and tested hardest.
Pricing
Build your Restaurant to Loyalty and Guest Win-Back price
Pick a package, answer three short questions about how Restaurant data should reach Loyalty and Guest Win-Back, and your price and turnaround move as you choose.
J11The process
Six steps from a scattered list to guests you can bring back
You see something concrete at every one of the six steps.
-
Day 1
Gather where guests are recorded
We list the tools that hold visits, bookings and contacts and note what consent each one captured.
-
Access review
Approve access
We ask for the least that works: a restricted Restaurant login, restricted rights elsewhere, and agreement on how records match.
-
Build phase
Agree the win-back rules
The quiet period, the offers, the channels and the limits on how often a guest is contacted are written out and approved first.
-
Before you review
Check the failure paths
We confirm that a duplicate, a stale event and a denied request each end in the right outcome in a test the guest profile.
-
Release day
Launch with notes
We switch the route on at a checkpoint you approve and leave you with written notes on how it works.
-
Day 1
Keep an eye on it
After go-live the route is watched for drift, permission changes and unusual volumes.
K12Turnaround
Timing for the Loyalty and Guest Win-Back build
Delivery is timed from the moment Restaurant access is ready, so granting it early shortens the wait.
Intake
6 to 10 business days
Logic
10 to 16 business days
Oversight
16 to 24 business days
L13Getting started
What you supply to begin
Approved, revocable access to the Restaurant side
Access to your POS and booking data, the loyalty program rules, the offers you want to use and the person who approves each win-back
A Restaurant login or API key for the account, scoped to this route
A short description of what done looks like in the guest profile
A list of existing the guest profile records the route must not touch
Agreement on how quickly exceptions need an answer
M14Safety and ownership
What crosses is written down, and so is how to switch it off
Reading is limited to the Restaurant data on your approved list, and writing is limited to the targets you name for loyalty and guest win-back.
No plugin, no patch
Nothing is added to Restaurant or the guest profile themselves. The route connects at the documented edges and stays there.
Scoped, revocable access
Scopes are reviewed with you before launch and again at handover.
Masked where needed
Values that should not be visible downstream are dropped or masked first, with the decision written into the handover.
Uncertainty is investigated
A lost reply opens a check against the guest profile. The guest profile is found, compared and either left alone or corrected.
Minimal logging
Logs hold identifiers, times and error types, not your customer content.
Full handover
Handover includes the rules, the owners and the repair steps in one PDF.
N15In their words
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and sales to support and operations.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
P16FAQ
Loyalty and win-back: what owners and marketers ask
A handful of honest answers before you spend anything.
Does Restaurant loyalty and guest win-back need more than a trigger and an action?
You can get an email to everyone on the list from a no-code recipe. Such a recipe will not respect who agreed to be messaged, notice who stopped coming or keep an offer from reaching the wrong guest. Filling those gaps is most of the job.
Who receives a win-back message?
Only guests who passed your quiet period and agreed to be contacted on that channel.
Who decides the offer?
The owner or marketing manager you name, and the route sends only offers on the approved list.
Can it text guests?
Only guests who gave consent to text, and each message carries an easy way to stop.
What if a guest returns first?
The planned message is canceled and the visit is recorded on the profile.
Does it run our loyalty points?
It can apply the points rules you define, or read points from the program you already use.
How do we see what worked?
A report shows who returned after each message and what the offer cost.
Does the quote include a field list for Restaurant loyalty and guest win-back?
Every package includes a signed field map for Restaurant loyalty and guest win-back, so no field is moved that you have not seen.
Can I define what counts as urgent for loyalty and guest win-back?
Yes. Describe how loyalty and guest win-back should decide and we encode it; the opening price is $2,005.
Who is responsible if Restaurant changes a rule?
You get a list of the interfaces we rely on. When one shifts, the affected records hold and you are told. Later maintenance is quoted on its own. It is also the answer to custom restaurant loyalty and guest win back automation.
Q17Win back the guests you would otherwise lose
Bring regulars back with messages they agreed to receive
Share the trigger and the finish line for Restaurant loyalty and guest win-back and we will price it in writing, from $2,005.
- From $2,005, paid once
- Consent on every contact
- Offers you approve
- No monthly fee from us
Anything outside the listed packages gets its own quote before work starts.