A promise the shop cannot keep
The bot repeated a discount that had ended.
BoldBellowsTidio AI automation for shops and service teams that want the bot to help without speaking out of turn
Tidio Lyro AI chatbot automation that answers from approved knowledge, flags weak replies and briefs your operators, with a person approving every change
Lyro answers visitors from the knowledge you give it and passes the chat to a person when it cannot, which makes the quality of that knowledge and of the handover the whole job. Each plan includes a limited number of Lyro conversations, so every needless AI turn has a cost. BoldBellows logs which Tidio project asked, which conversation it was and the exact question put to Lyro, checks that the question falls inside the topics you approved and keeps a copy of the knowledge Lyro would answer from, then builds the route around a typed proposal: a model may classify a request, spot a low-confidence answer, summarize the chat for the operator who takes over and draft a reply, and anything that would change a contact, a tag or an order waits for a named reviewer.
View Pricing
One-off setup from $1,715
No monthly subscription
- Tidio Lyro AI chatbot automation
- Low-confidence replies flagged
- Operators briefed at handover
- Approved knowledge only answers draw on the sources you chose
- Weak answers flagged low confidence goes to a person, not the visitor
- Operator brief the chat is summarized for whoever takes over
- Changes are approved tags and contact edits wait for a reviewer
- Plain-language notes Operators get notes written for operators, not developers
- No meter running $1,715 covers design, build, tests and handover; nothing accrues afterwards
Chapter 01 the confident-bot problem
A chatbot that answers everything will eventually answer something it should not
Visitors ask about refunds, delivery dates, discounts that expired and policies that changed last month, and a bot that always replies will always sound sure. When the knowledge is old, the answer is old. When the chat is handed over, the operator often opens a long transcript with no idea what was already promised. And every extra AI conversation counts against what the plan includes.
The first time an operator opened a handover and found a three-line brief instead of forty messages, the queue got faster.
An operator who starts cold
The handover came with no summary.
An answer from an old article
The knowledge base was never reviewed.
Before
After
Before
- Whatever Tidio sends, the Lyro AI workflow receives
- The bot answers whatever it is asked
- Operators inherit chats with no briefing
After
- A conversation and model-run decision key ties the Lyro AI workflow proposal to the Tidio event
- Weak answers go to a person with the reason
- Each handover arrives with a short brief
Chapter 02 How it works
How a Lyro chat becomes a proposal with evidence, not a guess
Events are filtered, keyed, searched and then written, with a record at each stage.
Receive, log, qualify
The event arrives from Tidio, is logged with its identifiers, and is qualified or set aside.
Qualify, trim, propose
The chat is tested against your topic rules, only the lines the model needs are passed on, and it returns a structured proposal.
Review, apply, record
A reviewer approves anything that changes Tidio, and the proposal, evidence, confidence and result are kept together.
The details of Tidio that the AI route depends on
- Lyro answers from what you give it: Lyro, Tidio's AI agent, replies from the knowledge you supply, such as help articles and question-and-answer pairs, and passes the chat to a person when it cannot answer, so the build treats every handover as an event worth recording.
- Handover is an event: When Lyro cannot answer, the conversation moves to a person, so the build treats that moment as a recorded event and writes the operator brief before anyone replies.
- Handling timeouts: A timeout triggers a search of the Lyro AI workflow by a conversation and model-run decision key, not another create.
Chapter 03 What ships in the build
The parts of a governed Lyro route, and what each does
Direct makes the route safe to run. Managed makes it complete. Watchful makes it last.
Source state reader
Reads the current Tidio state behind the event so stale or partial notices are not acted on.
Stable identity ledger
Records which Tidio data the model saw, what it proposed and who approved it, in a row that cannot be edited quietly.
Required-field check
Stops an incomplete Tidio record before it produces a half-filled proposal in the Lyro AI workflow.
Topic gate
Tests each question against the subjects you approved before a model is asked for anything beyond an answer.
Conversation-and-run guard
Keys every proposal to the Tidio conversation and the model run, so a repeated event returns the proposal already filed.
Confidence and approval matrix
Decides, by topic and confidence, whether a reply stands, goes to an operator or waits for review.
Handover register
Compares state across Tidio and the Lyro AI workflow and ranks each gap by age.
Knowledge freshness monitor
Flags answers that cite a source older than the review date you set.
Ownership map
Shows who is responsible for each class of exception between Tidio and the Lyro AI workflow.
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Chapter 04 Who this fits
Who uses this: ecommerce managers running Tidio and Lyro, all needing to let Lyro and a model take the first pass at chats, qualify visitors and brief operators faster, while a person decides what is changed
Lyro is quick at the easy questions; the harder ones need a person who has been briefed.
Ecommerce manager
"Let the bot handle the routine."
Lyro answers from approved knowledge and the rest reaches a person.
Support lead
"Brief my operators."
Each handover carries a short summary of what was asked and answered.
Store owner
"Keep the bot honest."
A weak answer is flagged with its reason instead of being sent.
Operator
"Do not make me read the whole chat."
The brief lists the question, what Lyro said and what is still open.
Agency owner
"Each client has different rules."
Topics, knowledge and reviewers are set per Tidio project.
Founder
"AI help without a surprise."
A model proposes, a reviewer decides and the record shows both.
Chapter 05 The options
Choose your route from Tidio to the Lyro AI workflow: a chatbot that answers on its own, zap or a Lyro proposal route with evidence, confidence and a named reviewer
Each can reply to a visitor. Only one checks the answer, briefs the operator and keeps the record.
| Question | A bot that always replies | A bot template with an AI step | Our Lyro proposal route |
|---|---|---|---|
| What starts the work | Word of mouth in the team | Every delivery attempt | An event admitted by rule, not by default |
| How identity is decided | A manual lookup each time | A field anyone can edit | A decision key: conversation ID, model-run ID, policy version |
| What reaches the Lyro AI workflow | Anything that fits the form | A single-step write | A validated proposal with evidence, confidence and a reviewer's decision |
| After an uncertain result | Discovered at month end | Tries again without checking | Holds the case with evidence for an owner |
Old news arrives after new
Each event carries its own time, and the route applies it only if it is newer than what the Lyro AI workflow already shows.
A visitor asks Lyro about a refund the policy does not cover
The topic rule sends the chat to a person with the policy text attached, and the bot's draft is stored but never shown. With a conversation and model-run decision key the route can say whether the work is missing, done, off, or unclear, and it says so in the log. Matching and differing records are handled separately; only a missing one is created.
Choosing a conversation and model-run decision key is step one; the field map and the branches are built on top of it.
Interlude Budget is driven by proposals, approvals and policies
Choose the parts of your Lyro route, and watch the price build
Decide what may start an AI decision, how it is matched and how it recovers, and the price moves with you from $1,715.
View Pricing
One setup fee · Range shown first
Pricing
Build your Tidio AI Lyro Chatbot price
Pick a package, answer three short questions about how Tidio data should reach AI Lyro Chatbot, and your price and turnaround move as you choose.
Chapter 06 The process
Six steps to a Lyro route you can trust
A short, repeatable process of six steps, ending in a launch review.
-
About 30 minutes
Choose the topics
We agree which subjects Lyro may answer, which need a person, and what counts as a handover.
-
Access review
Approve access
Access to Tidio is limited to what the route needs, and the model service, keys and data handling are agreed with you.
-
Most of the project
Agree knowledge and reviewers
The sources Lyro draws on, the policy for each proposal type and the reviewer for each are written down and approved.
-
Before you review
Test what goes wrong
Duplicate deliveries, slow events, blank fields and denied permissions are run in a test copy of the Lyro AI workflow.
-
Handover day
Launch with notes
The last step is release: a defined start, a review window and a PDF you can keep.
-
About 30 minutes
Launch support
For a short period after launch we respond quickly to anything unexpected in the live route.
Chapter 07 Turnaround
How long the AI Lyro Chatbot packages take
Dates start once the Tidio scope and the model service are settled.
Direct
6 to 10 business days
Managed
10 to 16 business days
Watchful
16 to 24 business days
Chapter 08 Getting started
What we ask of you
Authorization to reach the Tidio objects in scope
Admin access to your Tidio project, your Lyro knowledge sources and the model service you have approved
Test records in Tidio for the acceptance runs
Names of the people who decide when a chat event is valid
Your rule for what to do when Tidio and the Lyro AI workflow disagree
A decision on whether history should be loaded or only new events
Chapter 09 Trust
A route that borrows access, never rewrites your tools
The route reads approved Tidio records, asks the model for a structured proposal and applies it only after the approval step you choose.
Reversible by design
Because nothing inside Tidio or the Lyro AI workflow is modified, switching the route off returns both tools to how they were.
Scoped, revocable access
Permissions are written down, minimal and reversible.
A purpose for every field
Each mapped field has a reason recorded beside it, so a later review can tell why it was sent.
Find first, write second
The route finds the proposal through a conversation and model-run decision key before choosing between create, update and leave alone.
Minimal logging
Evidence of a run is kept as references, not as copies of data.
Full handover
The PDF names each rule, credential and owner so your admins are never guessing.
"A bot that sounds certain is the riskiest kind, so the build asks for evidence before a reply is trusted."
Steven GrratFounder, BoldBellows
Chapter 10 In their words
What BoldBellows clients say
Verified reviews from business owners who use BoldBellows automations every day, from marketing and data to support and operations.
AI Workflow Automation for Agencies
Running a digital agency with many clients was overwhelming. BoldBellows built one automation dashboard that tracks tasks, sends updates and creates client reports automatically.
Clients love the transparency and we love the time we get back. Productivity is up, and project delays have dropped to almost zero.
AI Customer Journey Automation
We wanted a smoother path from first contact to purchase. BoldBellows built an AI system that guides each customer there automatically.
It sends personalized messages, recommends products and follows up at just the right moment. Customer retention has improved dramatically.
AI Document & Contract Automation
Onboarding was slow because we wrote every contract by hand. BoldBellows automated the lot: contracts, welcome emails and client setup.
What took 48 hours now takes under 10 minutes, and clients regularly tell us how professional it feels.
AI Social Comment & DM Automation
We get thousands of comments and messages every week. BoldBellows built an AI system that replies instantly, filters spam and surfaces the important ones.
Engagement is up and our page looks active around the clock. It’s like having a full social media team that never stops.
AI CRM Automation
Our CRM was barely used because updating it by hand was tedious. BoldBellows automated data entry, tagging, segmentation and follow-ups.
Now the CRM is always up to date and our campaigns are far more accurate. It improved our whole sales pipeline.
AI Voice Assistant
BoldBellows built a custom AI voice assistant for our customer hotline. It answers questions, books appointments and handles simple requests.
Customers love how fast it is, and our call-centre workload dropped dramatically. One of the smartest upgrades we’ve made.
AI Automation Partner
BoldBellows is hands-down the best AI automation partner we’ve worked with. Their systems are fast, reliable and built around how our business actually works.
Every automation they’ve delivered, from customer service to content, runs flawlessly. We’ve saved time, cut costs and grown faster than we expected.
AI Chatbot & Customer Support
BoldBellows built an AI support chatbot for our online boutique, and it has changed how we run the business. We used to have two full-time staff answering the same questions all day. Now the AI handles order tracking, product recommendations and even refund requests on its own.
What surprised me most is how natural it sounds. Customers compliment the ‘agent’ without realizing it’s AI. Our support workload dropped by 75% and customer satisfaction went up dramatically.
AI Content & Social Media Automation
Our marketing agency couldn’t keep up with content. BoldBellows set up an AI content engine that writes blog posts and captions and even designs our social media creatives.
It spots trends and suggests topics for us, so we stay ahead of competitors. We now produce three times the content with the same team, and engagement has soared. They didn’t just automate our workflow, they lifted our whole brand.
AI Lead Qualification & Sales Automation
Our sales team wasted hours chasing cold leads. BoldBellows built an AI lead-scoring system that reads behavior, email engagement and buying signals.
It filters out weak leads and sends personalized follow-ups automatically, so our team only talks to people who are ready to buy. Conversions rose 40% in the first month. It paid for itself straight away.
AI Video & Voice Automation
We publish product videos every week, and BoldBellows introduced us to AI video automation. The system writes the script, voices it and produces the finished video in minutes.
The quality is remarkable: professional voiceovers, clean visuals and smooth editing. Production time went from three days to under 30 minutes, and we scaled our video marketing without adding cost.
AI Email & Smart Inbox Management
Our inbox used to be chaos. BoldBellows built an AI email system that sorts messages, drafts replies and flags anything urgent.
It learns how we write and gets better every week. We reply faster and no longer miss important messages. It feels like having a personal assistant working around the clock.
AI Booking & Scheduling Automation
Our coaching business needed a better way to schedule. BoldBellows automated all of it: bookings, reminders, cancellations and follow-ups.
No-shows fell by 60% and clients enjoy how smooth it is. It feels personal, not robotic. One of the best upgrades we’ve made.
AI Translation & Localisation
When we expanded abroad we needed fast, accurate translations. BoldBellows built an AI translation system that turns our content into several languages instantly.
The translations read naturally and suit each culture. We now serve customers in five new countries without hiring translators. BoldBellows helped us go global.
AI HR & Recruitment Automation
Our HR team was drowning in applications. BoldBellows automated screening, skills-based filtering and interview scheduling.
It saves us hours every week and means we only interview qualified people. Hiring is now faster, better organized and more professional.
AI Accounting & Invoice Automation
BoldBellows automated our whole invoicing process: creating invoices, sending reminders and tracking payments.
Late payments dropped sharply, and our accounting team finally has time for strategy instead of repetitive admin. Worth every penny.
AI Data Entry & Reporting Automation
We used to spend hours collecting data and building weekly reports by hand. BoldBellows automated all of it.
The reports are clean, visual and easy to read, and our managers rely on them for quick decisions. Human error is gone and our numbers are more accurate across the board.
AI E-commerce Listings Automation
BoldBellows automated our product listings. The AI writes descriptions, organizes photos and publishes listings across several marketplaces.
It even answers customer questions instantly. Our store looks more professional and sales have noticeably increased.
Chapter 11 Questions
Tidio Lyro and AI automation: questions from shops and support teams
We collected the questions that decide most purchases and answered them.
Can a Tidio AI recipe replace this build?
To get a bot reply to every visitor, a connector will do. To let Lyro answer from approved knowledge, flag low-confidence replies, brief the operator at handover and have a person approve anything that changes a contact or an order, you need a designed route. Each of those is covered, tested and handed over in writing.
What does Tidio AI automation add to Lyro?
Lyro answers visitors; the build adds topic rules, low-confidence flags, operator briefs and reviewed proposals around it.
Can the AI change contacts or orders by itself?
No. A model returns a proposal, and a named reviewer approves anything that would change a contact, a tag or an order.
How is a custom Tidio AI automation different from a bot template?
It is written around your topics, your knowledge and your reviewers, and every decision is stored with its evidence.
What happens when Lyro cannot answer?
The chat goes to an operator with a short brief, and the handover is recorded as an event.
Will this use up my Lyro conversations?
The route only asks a model about chats that need it, so greetings and routine lookups do not add extra AI turns.
Can we change the model later?
Yes. The model and prompt version are recorded on every decision, so a change is a setting and the history stays readable.
Do you provide a Tidio data-minimisation map?
Included in the fixed price: a written map of the Tidio fields the model reads and the fields an approved proposal may write.
Can the route use our approval process on the Tidio Lyro AI Chatbot service?
Yes. The route can follow different rules for different Tidio projects or teams, from $1,715.
How do you handle a model or API change on the Tidio Lyro AI Chatbot service?
The handover lists every interface the route uses. If one changes, the affected item stops and is flagged instead of being written from a guess. Repairs after your review window are quoted separately.
Give your chat AI help with someone accountable
Direct opens at $1,715.
- From $1,715, paid once
- People approve
- Evidence kept
- No monthly fee from us